Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Adrian Munive

Rancho Cucamonga,CA

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Community Service Assistant

City Of Fontana - Community Services Department
Fontana, CA
09.2022 - Current
  • Professionally supervised and coordinated recreational activities, ensuring strict adherence to legal and regulatory requirements. Provided valuable clerical support to streamline program operations.
  • Efficiently managed equipment, inventory, and supplies, contributing to the seamless execution of events and programs. Assisted in strategic planning, logistics coordination, and oversight of staff and volunteers for various programs and events.
  • Played a key role in setting and implementing organizational goals, policies, and procedures. Skillfully handled facility rentals, contracts, and maintenance requirements, including event setup and teardown.
  • Engaged in research activities, including soliciting donations and prizes, while diligently monitoring budgets. Produced comprehensive reports and effectively distributed marketing materials to promote programs.
  • Proficiently operated computer software and consistently provided information to the public, vendors, and contractors. Maintained meticulous records and upheld a high standard of customer service.
  • Demonstrated exceptional communication skills, both verbally and in writing, while fostering positive working relationships with all stakeholders. Additionally, successfully resolved complex issues for patrons through phone and email correspondence. Adaptable and willing to perform any tasks essential to daily operations.
  • Collaborated closely with the Rentals Coordinator to carefully review applications, process deposit refund requests, handle phone inquiries, and provide timely email responses, ensuring the smooth support of the coordinator's responsibilities.
  • Proactively scheduled appointments with prospective rental clients to facilitate meetings with the Rentals Coordinator. Maintained constant and effective communication with the coordinator to ensure a strong client engagement process. - Exhibited exceptional organizational skills by consistently filing rental documents into their designated categories. Demonstrated a keen attention to detail, recognizing the critical role of precise documentation in the efficient management of rental operations.
  • Temporarily assisting with the Community Service Coordinator for the classes department at Fontana admin, I assumed a range of vital responsibilities. These include: - Carefully reviewing instructor applications, ensuring that all necessary details were correctly filled out. I also maintained active communication with various community centers across Fontana, providing constructive feedback on instructor application specifics.
  • Engaging in outreach calls to diverse organizations throughout the county, actively promoting our community service centers as optimal locations for their specialized class offerings. I facilitated the application process for businesses interested in partnering with us.
  • Establishing and maintaining constant communication with the existing instructors across Fontana, whether through email or phone calls. My focus was on ensuring that their folders contained all the updated required documents.
  • Proficiently utilizing Excel for a majority of computer software tasks, which played a significant role in our operations. - Effectively addressing inquiries and concerns from prospective instructors regarding the application process.
  • Operated under the supervision of the Community Service Coordinator for the classes department, ensuring a well-structured and organized approach to our responsibilities

Community Service Assistant

City Of Fontana - Community Services Department
Fontana, CA
08.2022 - 09.2022
  • Contributed to the monitoring of program compliance with laws, rules, and regulations. Managed equipment and supplies. Assisted in the implementation of goals, objectives, and policies. -Participated in various activities, such as special events, senior and pre-school programs. Aided in rental monitoring and cleanup procedures. Played a role in the maintenance of fields and facilities.
  • Provided information and referrals to program participants, school officials, and community groups. Operated computer software proficiently, ensuring clear and concise communication in both oral and written forms. Established and maintained cooperative working relationships with various patrons.
  • Played a crucial role in the efficient collection of fees for new class registrants and the processing of rental payments. This responsibility was central to ensuring smooth financial transactions.
  • Performed any additional tasks necessary for the daily operations of the employer, including answering phone calls and emails and offering excellent customer service. Managed the registration of new patrons for future reservations.
  • Communicated professionally with individuals from different ethnic and cultural backgrounds.

Seasonal Senior Community Service Assistant

City Of Fontana - Community Services Department
Fontana, CA
05.2022 - 07.2022
  • During the eight-week summer camp program, responsibilities were diverse and pivotal. Played a central role in supervising and organizing recreational activities, ensuring strict compliance with relevant laws and regulations. Additionally, Effectively managed the distribution, organization, and maintenance of inventory, equipment, and essential supplies.
  • Actively contributed to the establishment and execution of goals, objectives, policies, and procedures. Given the turnover of new groups of children each week, I placed great emphasis on diligently communicating and reinforcing rules and regulations at the outset of each week.
  • Preparing reports addressing instances of misbehavior or accidents and promptly initiated parent contact when necessary. My communication skills, both written and verbal, were essential in delivering clear and concise messages.
  • Established and maintained cooperative working relationships with all individuals encountered in the course of my duties. My commitment to ensuring effortless daily operations of the camp led me to perform additional tasks as needed, demonstrating my dedication to the role
  • Working diligently from Monday through Friday, from 8:45 a.m. to 5:15 p.m., dedicated to delivering a high level of service while positively impacting the lives of the children in our care within a limited timeframe. Actively sought feedback from both my peers and coordinator, fostering a continuous learning mindset.
  • One of my key responsibilities was overseeing the performance of all staff members, ensuring they operated at their best and collaborating closely with my coordinator on a daily basis to enhance the overall camp experience.

Recreation Leader

City Of Rancho Cucamonga Community Service
Rancho Cucamonga, CA
07.2019 - 05.2022

My role as a recreation leader within the City of Rancho Cucamonga encompassed a range of responsibilities.

- I was tasked with conducting comprehensive park inspections, ensuring strict adherence to rules and regulations, and maintaining a safe and orderly environment for all park users.

- I assumed the responsibility of being a knowledgeable point of contact for park users, addressing inquiries and concerns related to shelter and field usage, thereby facilitating a positive and informed experience for the public. My role involved guaranteeing the safe and authorized utilization of park fields, a vital component of park management. - A critical aspect of my position was to collect valuable information from various patrons, including citizens, coaches, and presidents of different sports organizations, regarding field usage. I maintained logs for each park I visited, providing my supervisors with a wealth of data for retrospective analysis.

- I exhibited great attention to detail in my logs, identifying and noting any discernible patterns, whether related to park usage during weekends or weekdays. On weekdays, I typically fulfilled my responsibilities in the afternoon until the evening, and on weekends, I was active in the mornings until the afternoon.

- Furthermore, I undertook the significant responsibility of supervising and training new park monitors during the end of 2020 and beginning of 2021. The paramount focus of my role was to ensure the parks' utmost safety, offering the community a secure and enjoyable environment for their recreational activities.

Regular Sales Associate

Bath And Body Works, Limited Brands
Rancho Cucamonga, CA
07.2021 - 01.2022
  • As a Bath and Body employee, I held a multifaceted role that demanded a high level of responsibility and efficiency. My primary duty involved serving as a cashier, which entailed delivering fast and proficient service. This included staying updated on daily deals and promotions, as they frequently changed, and actively encouraging customers to maximize their product choices.
  • Additionally, I was responsible for restocking, ensuring the store was consistently well-organized. This encompassed tasks such as expanding or condensing product displays on walls and tables, requiring both speed and precision.
  • I took particular care in maintaining an appealing store appearance, ensuring a welcoming environment for first-time customers. -Managing online orders was another vital aspect of my role, involving the accurate selection and timely completion of orders within specified deadlines. I also prioritized providing a swift and hassle-free experience for customers collecting their orders in-store.
  • Overseeing the processing of daily shipments, efficiently categorizing incoming boxes on a cart to streamline the process of stocking the store shelves. This included organizing a wide range of products, from women's and men's body care to sanitizers, candles, travel-sized items, gift sets, and various accessories. -Our central focus was on delivering the highest level of customer service, engaging with customers, and promoting our products.
  • While commission was not a part of our compensation, we were committed to presenting and selling our products effectively. In-depth product knowledge and confidence in our offerings were essential. We had daily sales goals to achieve, taking each customer seriously and ensuring they had a memorable shopping experience, with the aim of fostering their return as loyal patrons.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science - Political Science

University of California, Riverside
Riverside, CA
06.2024

High School Diploma -

United Christian Academy
Rancho Cucamonga, CA
05.2019

Skills

  • Effective Communication
  • Community Outreach
  • Adaptability and Flexibility
  • Team Collaboration
  • Time Management
  • Problem Solving
  • Multitasking Abilities
  • Organizational Skills
  • Interpersonal Skills
  • Active Listening
  • Attention to Detail
  • Customer Service
  • Data Entry Software
  • Critical Thinking
  • Microsoft Outlook
  • Microsoft Excel

Languages

Spanish
Limited Working

Certification

5 Minute OPAC Typing Test

Issued By: Ontario-Montclair School District

Date Issued: November 27, 2023

Expiration Date: November 27, 2025

NET WPM: 41

Heartsaver First Aid CPR AED

Date Issued: April 2021

Expiration Date: April 2024

Number: 226014636738

Issued By: American Heart Association.

Microsoft Certified

Date Issued: November 2021

Expiration Date: December 2023

Issued By: Step Certified, Microsoft Specialists

Timeline

Senior Community Service Assistant

City Of Fontana - Community Services Department
09.2022 - Current

Community Service Assistant

City Of Fontana - Community Services Department
08.2022 - 09.2022

Seasonal Senior Community Service Assistant

City Of Fontana - Community Services Department
05.2022 - 07.2022

Regular Sales Associate

Bath And Body Works, Limited Brands
07.2021 - 01.2022

Recreation Leader

City Of Rancho Cucamonga Community Service
07.2019 - 05.2022

Bachelor of Science - Political Science

University of California, Riverside

High School Diploma -

United Christian Academy
Adrian Munive