Yahaira Ortiz
Pico Rivera,CA
Summary
Dynamic retail and community service professional with extensive experience in team leadership and customer engagement. Successfully organized community outreach events and coordinated volunteers to enhance service efficiency and foster a culture of teamwork. Committed to creating positive experiences through effective communication and proactive problem-solving.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Senior Community Service Leader IV
City Of Buena Park
Buena Park, California
10.2022 - Current
- Organized community outreach events to engage local residents and increase awareness of available services.
- Coordinated volunteer schedules to ensure adequate staffing for programs and activities.
- Collaborated with local agencies to address community needs and enhance service delivery.
- Facilitated workshops to educate residents on available resources and support programs.
- Trained new volunteers on program policies, procedures, and best practices for service delivery.
- Collaborated with other staff members to ensure successful outcomes of all projects.
- Managed home delivery meal volunteers and streamlined inventory processes for gift shop operations. Maintained organization of consignees for efficient operations and proper item distribution, enhancing overall process flow. Gathered feedback from seniors to tailor physical activity programs to participant interests. Adjusted activities based on senior input to maximize engagement and satisfaction. Coordinated event logistics, including space setup and adherence to safety guidelines. Developed strong organizational and communication skills through diverse volunteer experiences. Designed engaging programs to enhance senior experiences by implementing engaging programs and activities. Resolved issues swiftly, fostering a positive environment for participants.
Key Holder
99 Cents Only Stores Llc
Santa Fe Springs, CA
11.2020 - 12.2021
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by managing cash drawers, ensuring equipment functionality, and supervising staff to maintain operational efficiency.
- Supported team by maintaining cleanliness, handling cash registers, and merchandising products to enhance customer experience.
Education
High School Diploma -
Warren High School
Downey, CA06-2020
Skills
- Program Scheduling
- Resource Allocation
- Budget Management
- Volunteer Coordination
- Community Engagement
- Community engagement
- Delegation and Supervision
- Safety Compliance
- Staff training
- Organizational skills
- Time management
- Customer management
- Complaint handling
- Effective communication
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Senior Community Service Leader IV
City Of Buena Park
10.2022 - Current
Key Holder
99 Cents Only Stores Llc
11.2020 - 12.2021
High School Diploma -
Warren High School