Adrian Nguyen
Summary
Reliable employee with troubleshooting, customer service, and analytics skills. Coupled with more than one year of experience in electronics research and three years of experience in retail and customer service. Bilingual in Vietnamese and English. Previously shown to be effective in meeting safety and workplace compliance. Courteous and cordial, with expertise in building client rapport. Also well-versed in all aspects of laboratory and Apple operations, including prototype preparation, equipment maintenance, and organization. I enjoy and welcome the ability to support problem solving, prototyping, and R&D product development, and building people's skills. I am always looking to change my career direction to something more meaningful.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Purple Lotus Dispensary
San Jose
11.2025 - Current
- Delivered products to customers promptly and safely across designated routes.
- Communicated with dispatch to confirm delivery schedules and address issues.
- Assisted customers with inquiries and product information during deliveries.
- Performed routine vehicle inspections to ensure safety and reliability.
Lead Associate
Amazon
Los Altos
05.2022 - 12.2025
- Led team in executing daily operational tasks efficiently.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Trained new associates on safety protocols and operational procedures.
- Coordinated with departments to streamline shipping and receiving processes.
- Monitored performance metrics to identify areas for process improvement.
- Responded to customer questions and complaints by resolving issues personally or referring to management.
R&D Electronics Lab Technician
Apple Inc
Sunnyvale
05.2021 - 10.2022
- Conduct tests on circuit board assembly, system assembly, and electrical components.
- Perform test fixture set-up, calibration, testing, and maintenance.
- Maintain and update reports and spreadsheets for Quality Records, Failure Frequencies, Rework, and Repair. (JIRA, Radar 8, Excel)
- Maintain lab space and lab equipments in an engineering environment.
- Lab equipments and tools ordering and sourcing from external vendors.
- Perform rework down to package size 01005, use 42 awg wires, MCX cables
- Rework including but not limited to micro drilling / cutting of various materials (fiberglass, acrylic sheets, etc.), cutting and placing copper/kapton tape, to build the test fixtures.
- Experience in bash, python automated scripts testing,
- Experience in lab testing equipments (DMM, oscilloscope)
- Experience in mechanical assembly, mechanical fixtures to test products.
- Support the HW, FW & SW and product design teams ( internal / external groups).
Technical Expert
Apple Retail
Santa Clara
01.2018 - 06.2021
- Used education and experience in iOS, macOS to solve software and hardware problems.
- Met changing market demands and future growth plans by creating innovative solutions.
- Perform same-day hardware repairs for Apple products.
Apple Store Specialist
Apple Retail
Santa Clara
08.2017 - 12.2017
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Ophthalmic Technician/ Front Desk Administration
Optima Optometry
Santa Clara
09.2016 - 08.2017
- Pre and Post test workups requested by doctors.
- Insurance verification with patients, and front desk work administration work.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
Education
Associate of Science - Biological Sciences
De Anza College
Cupertino, CA05-2018
High School Diploma -
Milpitas High School
Milpitas, CA05.2016
Skills
- Equipment calibration and maintenance
- Equipment sourcing
- SoC restore
- Assembly (mechanical, prototype, development board)
- First level electronic triage and troubleshooting
- Test station setup
- Document preparation
- Microsoft and macOS software tools
- Soldering and rework (01005, QFNs, BGAs, CSPs etc) both on rigid PCBs and flexes
- Flexible Schedule
Timeline
Delivery Driver
Purple Lotus Dispensary
11.2025 - Current
Lead Associate
Amazon
05.2022 - 12.2025
R&D Electronics Lab Technician
Apple Inc
05.2021 - 10.2022
Technical Expert
Apple Retail
01.2018 - 06.2021
Apple Store Specialist
Apple Retail
08.2017 - 12.2017
Ophthalmic Technician/ Front Desk Administration
Optima Optometry
09.2016 - 08.2017
High School Diploma -
Milpitas High School
Associate of Science - Biological Sciences
De Anza College