Adrian Ortiz
Frisco
Summary
Results-driven Retail Manager with expertise in setting clear objectives that enhance revenue growth and customer loyalty. Experienced in recruiting, hiring, and training high-performing teams to achieve business goals. Proven leader and strategic planner with a strong background in operational and customer-facing roles across diverse retail environments.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
ALO
Bloomington (Mall of America)
10.2025 - Current
- Supported daily store operations by overseeing staff schedules and task assignments.
- Monitored sales performance and collaborated with the leadership team on achieving positive KPI traction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships within the brand.
- Managed the day-to-day operations of the store, primarily focusing on the customer facing aspects of the business.
Store Manager/Store Co-Manager
Designer Shoe Warehouse
Bloomington (Mall Of America)
05.2025 - 10.2025
- Led and motivated diverse team to exceed sales goals and enhance customer service experience.
- Implemented sales initiatives and analyzed performance data to drive revenue growth.
- Oversaw daily operations, managing inventory, visual merchandising, and staff scheduling to ensure smooth store function.
- Coached and developed team members through targeted training sessions and constructive performance evaluations.
- Ensured compliance with company policies while maintaining a safe and organized store environment.
Assistant Store Manager
Designer Shoe Warehouse
Bloomington (Mall of America)
03.2024 - 05.2025
- Assistant Manager- Specialty in “People” (Recruiting, Training, Scheduling, Development, Day to Day Operations)
- Collaborated with store manager to implement sales strategies and monitor KPIs through analysis of reporting data
- Specialized in warehouse/operations, focusing on inbound/logistics, fulfillment, store brand, training & development, and day to day operations
Team Leader
Target
07.2022 - 03.2024
- Led Service & Engagement for a year before transitioning to Inbound and GM, focusing on leadership development through diverse operational roles.
- Managed day-to-day operations of each department, employing strategic planning to effectively execute workload and meet customer satisfaction deadlines.
- Fostered teamwork and maintained organized store environment, addressed guest inquiries, and streamlined inventory flow to enhance sales and elevate shopping experiences.
Supervisor
Best Buy
06.2021 - 07.2022
- Managed key KPIs, including credit and protection sales, to align with company objectives.
- Facilitated talent development initiatives, improving employee skills and contributing to overall team performance.
- Oversaw backroom inventory processes, ensuring accurate stock levels to support operational efficiency.
Tech Consultant
Target Corporation
07.2019 - 05.2021
- Managed Tech department operations, ensuring consistent adherence to high service standards.
- Developed training materials for staff on new technology systems and processes.
- Delivered retail training and specialized modules on electronics, enhancing guest engagement in various scenarios.
Sales Rep & Assistant Manager
Foot Locker
08.2017 - 01.2019
- Demonstrated achievements through leadership and implementation of best practices.
- Streamlined inventory processes, contributing to improved customer service delivery.
- Facilitated customer interactions, enhancing service quality and fostering team collaboration.
Skills
- Team Leadership
- Operational Efficiency
- Communication
- Adaptability
- Quick Thinking
- Willingness to Learn
Timeline
Assistant Store Manager
ALO
10.2025 - Current
Store Manager/Store Co-Manager
Designer Shoe Warehouse
05.2025 - 10.2025
Assistant Store Manager
Designer Shoe Warehouse
03.2024 - 05.2025
Team Leader
Target
07.2022 - 03.2024
Supervisor
Best Buy
06.2021 - 07.2022
Tech Consultant
Target Corporation
07.2019 - 05.2021
Sales Rep & Assistant Manager
Foot Locker
08.2017 - 01.2019