Dezarhea Rains
Kroger
Palm Bay,FL
1
Certification
11
years of professional experience
Results-driven Retail Manager with expertise in operations and team leadership. Optimizes store performance through strategic planning and collaboration, while enhancing inventory management and customer service. Committed to employee engagement and performance improvement, utilizing strong problem-solving skills to foster team development and achieve business goals.
Work History
Assistant Store Manager
1 Year 1 Month- Supervised daily store operations, maintained compliance with company policies and procedures.
- Trained and developed team members to enhance customer service skills and operational efficiency.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Implemented promotional strategies to increase sales and improve overall store performance.
- Analyzed sales data to identify trends and develop actionable insights for team improvement.
- Streamlined processes to enhance workflow efficiency, reducing operational bottlenecks and improving service speed.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Assistant Grocery Manager
5 Years 6 Months- Supervised daily operations to ensure optimal product availability and customer satisfaction.
- Trained and mentored new staff on store policies and customer service best practices.
- Implemented inventory management strategies to reduce waste and enhance stock accuracy.
- Coordinated promotional displays to increase product visibility and drive sales performance.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Collaborated with department managers to streamline workflows and improve operational efficiency.
- Resolved customer inquiries and concerns promptly, enhancing overall shopping experience.
- Assisted in scheduling staff shifts, ensuring adequate coverage during peak hours.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Forecasted sales patterns using historical data analysis, allowing for accurate budgeting and resource allocation efforts.
- Assisted in the implementation of marketing strategies to drive customer traffic and increase brand awareness within the community.
- Developed staff skills through comprehensive training programs and ongoing performance evaluations.
- Monitored sales trends to identify opportunities for promotions or markdowns, maximizing revenue potential.
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
- Boosted sales performance with strategic merchandising decisions and regular price adjustments.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
Manager
11 Months- Managed and supervised 25 fleet drivers to ensure safe and timely deliveries.
- Employee Scheduling
- Coordinated employee scheduling to optimize workforce availability
- Processed payroll for employees to ensure timely payments
- Recruited and trained new drivers to maintain high standards of service.
Shift Supervisor
8 Months- Managed 18 officers and 70+ juveniles, ensuring compliance with safety and operational standards.
- Coaching and training of shift Officers per structured professional policy
- Coached and trained shift officers according to structured professional policies to enhance team effectiveness.
- Participated in Juvenile Board of Sanctions meetings to discuss policy
- Scheduled staff shifts to ensure adequate coverage
- Communicated with court officers and juvenile judges regarding juvenile population and quality control measures.
- Supervised daily operations, ensuring adherence to safety protocols and facility regulations.
- Trained and mentored new staff on operational procedures and emergency response techniques.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for residents.
- Responded to and resolved customer questions and concerns.
- Implemented behavior management strategies to promote a safe environment for juveniles.
- Conducted regular inspections of facilities to uphold cleanliness and orderliness standards.
Dispatcher/CSO
2 Years 10 Months- Provided critical response to emergency situations through call taking
- Monitored university cameras across patrol areas to enhance campus safety
- Executed telephone communication procedures efficiently
- Implemented radio communication procedures for effective coordination
- Managed communications technology systems for efficient operations
- Facilitated law-enforcement communications to support public safety
- Coordinated medical dispatch operations to ensure timely response
- Delivered emergency services to assist individuals in crisis
- Managed dispatch logs, maintaining accurate records of incidents and officer activities.
- Coordinated emergency response operations, ensuring timely communication between units and personnel.
- Implemented improved protocols for incident reporting, streamlining workflow and increasing accuracy.
- Utilized advanced radio communication systems to relay critical information efficiently.
- Supervised team during high-stress situations, ensuring effective resource allocation and response strategies.
- Collaborated with law enforcement agencies to optimize interdepartmental communication and coordination efforts.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
Associate Degree - Criminal Justice
HS Diploma
Skills
Store operations
Retail operations
Inventory control
Inventory tracking and management
Stock management
Inventory counting
Loss prevention
Scheduling
Team management
Staff supervision
Time management
Store opening and closing
Service management
Customer relations
Customer experience
Customer engagement
Pricing strategy
Recruitment strategies
Vendor management
Payroll administration
Team development
Problem-solving
Work planning
Team leadership
Team leadership
Communication skills
Mentoring practices
Verbal and written communication
Team leadership
Payrollllll administration
Inventory tracking and management
Certification
Class D
Timeline
Assistant Store Manager
Kroger
07.2025 - CurrentRead More
Assistant Grocery Manager
Publix
11.2019 - 05.2025Read More
Manager
FedEx Ground
01.2018 - 12.2018Read More
Shift Supervisor
Davidson Co. Juvenile Detention Center
01.2018 - 09.2018Read More
Dispatcher/CSO
Vanderbilt University Police Department
03.2015 - 01.2018Read More
Todd County Central HS
HS Diploma
Read More
Columbia State Community College
Associate Degree from Criminal Justice
Read More
Additional Information
- Skills
- Software
- Microsoft OfficeWord, Excel, Powerpoint, Office
- Tools Google Search, Google Sheets, Indeed
- Business
- Professional
- Effective Communication
- Teamwork
- Problem Solving