Adrian Pierson
Hallandale Beach
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Home Depot
12.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided on-call support for critical issues related to register software.
- Explained technical information in clear terms to promote better understanding for non-technical users.
IT Technician
Broward County Government
06.2024 - 12.2024
- Highly skilled contracted IT professional with experience supporting government election systems and ensuring secure, reliable infrastructure during high-stakes events.
- Adept at troubleshooting and resolving technical issues, managing network systems, and providing real-time support during election periods to guarantee the integrity and efficiency of operations.
- Proficient in system setup, cybersecurity protocols, and compliance with government regulations. Demonstrated ability to work under pressure in a fast-paced environment while maintaining the highest standards of accuracy and confidentiality.
- Proven commitment to supporting democratic processes through technology.
I.T Technician
Universal Property & Casualty Insurance Company
11.2023 - 06.2024
- Experienced IT Technician with proficiency in hardware configuration, entry-level Cloud System Administration, networking, technical support, and ticketing system management
- Skilled in providing help desk support, configuring VPNs, managing LAN networks, overseeing mobile device management, conducting wide area networking tasks, Laptop Re-imaging, configuring MiFi devices, administering Apple MDM, and managing Cisco Meraki devices
- Excels in installing, maintaining, and troubleshooting hardware, providing technical assistance to end-users, and ensuring secure and efficient network operations.
Collections Specialist
United Collection Bureau
11.2021 - 09.2023
- Delivered exceptional customer service during collection calls, maintaining a composed and professional demeanor throughout interactions
- Managed a substantial workload, effectively handled a high volume of calls on a daily basis
- Committed to regulatory compliance, ensuring strict adherence to laws and regulations governing customer accounts
- Fostered strong client relationships by addressing customer needs and swiftly resolving issues
Culinary Transporter
Doubletree By Hilton
05.2019 - 11.2021
- Demonstrated exceptional customer service as a Culinary Transporter, ensuring guest satisfaction through attentive service and swift resolution of any issues
- Maintained an outstanding attendance record
- Handled customer inquiries and feedback with professionalism in a fast-paced dining environment.
Education
Highschool Diploma in General Studies -
McArthur Highschool
08.2018
Skills
- Ticket management
- User access support
- Incident management
- Software updates
Certification
- CompTIA A+, 12/2023
- MS900: Microsoft 365 Fundamentals, 05/2024
- Pursuing Sec + for 06/2025
References
- Eriel (Emil) Sanchez, Acquaintance, 10/2020, 06/2024, System Administrator For GTG Networks, EmilsanLLC@gmail.com, (954) 687-2045
- Michael Karge, Co-Worker, 09/2023, 06/2024, Information Technology Technician Level II, (954) 531-5391
Timeline
Help Desk Technician
Home Depot
12.2024 - Current
IT Technician
Broward County Government
06.2024 - 12.2024
I.T Technician
Universal Property & Casualty Insurance Company
11.2023 - 06.2024
Collections Specialist
United Collection Bureau
11.2021 - 09.2023
Culinary Transporter
Doubletree By Hilton
05.2019 - 11.2021
Highschool Diploma in General Studies -
McArthur Highschool
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
AIDAN VELAAIDAN VELA
Tennis Instructor at Smatts Tennis AcademyTennis Instructor at Smatts Tennis Academy