CATALINA GUILLEN
COLTON,CA
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 4 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining a positive attitude focused on customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Amazon associate
Amazon Air
10.2023 - Current
- I focus on delivering high-quality service to customers.
- I communicate instructions to other associates and motivate them to maintain performance standards.
- I'm responsible for ensuring packages are delivered safely and supporting auditing for outbound scan compliance.
- Additionally, I serve as the point of contact for managing packages in the shuttle and ensuring they're secure before being sent out in trailers and on flights.
- Maintaining a schedule to ensure that all shipments are unloaded from incoming ships within 24 hours of their arrival.
- Communicating with other departments within the company to ensure that shipments are picked up on time, reporting any damage to goods or loss of inventory during transit.
- Coordinating with shipping companies to ensure that cargo is delivered on time.
- Inspecting packages for damage or signs of tampering during shipment. Use multiple shipping companies' software to ship and track packages. Coordinate trailers to corresponding dock doors and cross docks using SSP. Troubleshoot shipping problems and errors to resolution.
- Ensure trailer utilization is maximized to control transportation costs.
- Monitoring flow processes to stabilize recalculation rates to minimize multiple touches on packages.
- Partnered with Ramp Load Planners to ensure Service Level Agreements are met and customers' promises are fulfilled.
Cashier
JCPenney
08.2021 - 10.2023
- I am accountable for the sales and customer service; maintaining checkout stands and assisting customers with their purchase or pick up order
- Process returns and reticket of items, stocking merchandise
- Provide great customer service
Education
High School Graduate -
01.2021
Skills
- Workplace Safety
- Work Planning and Prioritization
- Shipment Processing
- Computer Skills
- Complex Problem-Solving
- Decision-Making
- Forklift Operation
- Time Management
- Relationship Building
- Attention to Detail
Timeline
Amazon associate
Amazon Air
10.2023 - Current
Cashier
JCPenney
08.2021 - 10.2023
High School Graduate -
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