Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Merrill

Temple ,GA

Summary

Proven leader and dedicated problem-solver with extensive experience at Amazon, enhancing workflow and customer satisfaction. Excels in time management and leadership, significantly improving team performance and efficiency. Demonstrates exceptional attention to detail and commitment to exceeding customer expectations, fostering a positive and collaborative work environment.

Overview

27
27
years of professional experience

Work History

Amazon Associate

Amazon
05.2021 - Current
  • Delivery station were duties including vast aspects of different jobs from dock to lines to assist the workflow of getting packages ready for the loadout process.
  • Assist with quality and problem solve issues ensuring packages are deliverable.
  • Learning Ambassador duties including with on-boarding of new hires and training in path.

Material Handler

Honda
08.2012 - 04.2021

Assembly of transmission, handling parts, managing inventory

Manufacturing Associate

GoldKist
01.2010 - 01.2012
  • Made sure that products were produced on time and are of good quality.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
  • Organized work to meet demanding production goals.
  • Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
  • Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts worked alongside other employees working together towards shared objectives.
  • Upheld clean and organized workspaces to promote efficiency and minimize the risk of accidents or contamination.

Team Leader

Hardee's
06.1997 - 02.2010
  • Workflow daily on managing restaurant and responsibility of team.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Handle and assist customers, strive for customer satisfaction and quality.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further attention.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Education

Associate Of Applied Business - Business Administration And Management

Strayer University
Douglasville, GA

Colloge Prep -

Bremen High School
Bremen, Ga
05.2000

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Workplace Safety
  • Customer Engagement
  • Decision-Making
  • Complex Problem-Solving
  • Courteous and Professional
  • Flexible Schedule
  • Work Planning and Prioritization
  • New Hire Training
  • Issue Resolution
  • Order Fulfillment
  • Performance Improvement
  • Management Support
  • Shipment Processing
  • Customer Assistance
  • Adaptable and Flexible
  • Honest and Dependable
  • Reliable and Responsible
  • Organization
  • Safety and Cleanliness Standards
  • Flexible Hours
  • Team Leadership
  • Store Opening and Closing
  • Exceeding Customer Expectations

Timeline

Amazon Associate

Amazon
05.2021 - Current

Material Handler

Honda
08.2012 - 04.2021

Manufacturing Associate

GoldKist
01.2010 - 01.2012

Team Leader

Hardee's
06.1997 - 02.2010

Associate Of Applied Business - Business Administration And Management

Strayer University

Colloge Prep -

Bremen High School
Tonya Merrill