Crystal Howard
Baltimore,Maryland
Summary
Proven leader in customer service and time management, adept at enhancing customer engagement and resolving complex issues. At Amazon, I spearheaded initiatives that significantly improved service standards. My expertise in computer skills and relationship building drives operational excellence and customer satisfaction, contributing to a positive and professional workplace environment.
Overview
10
10
years of professional experience
Work History
Amazon Associate
Amazon
05.2020 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Debt Solutions
12.2021 - 11.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Property Manager
Property Management Inc
02.2015 - 12.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Customer Service
Target
10.2015 - 12.2018
- Increased customer service success rates by quickly resolving issues.
- Managed gallery operations, ensuring smooth daily functioning and excellent customer service.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
- Greeted incoming customers and provided reliable, friendly customer service.
- Personalized customer service guidelines and performance measures specific to branch.
- Displayed excellent customer service when greeting customers and accepting donations.
- Delivered exceptional customer service, resolving any issues promptly and professionally.
Customer Service Desk Associate
Mars Super Markets
09.2014 - 12.2016
- Identified trends in customer concerns, collaborating with management to implement proactive solutions.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Participated in ongoing professional development opportunities aimed at boosting service desk operations knowledge and skills.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
- Streamlined call response times for improved efficiency and better customer experience.
Education
Early Childhood Education
Ashworth College
Norcross, GAHigh School Diploma -
Dundalk High School
Baltimore, MD06.2002
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Oral communication
- Work Planning and Prioritization
- Client engagement
- Issue resolution
- Customer service orientation
- Management support
- Strategy development
- Sales expertise
- Multiple priorities management
Timeline
Customer Service Representative
Debt Solutions
12.2021 - 11.2022
Amazon Associate
Amazon
05.2020 - Current
Customer Service
Target
10.2015 - 12.2018
Property Manager
Property Management Inc
02.2015 - 12.2020
Customer Service Desk Associate
Mars Super Markets
09.2014 - 12.2016
Early Childhood Education
Ashworth College
High School Diploma -
Dundalk High School