ADRIAN SALINAS
San Antonio,TX
Summary
I am a Customer-focused professional with successful 3-year career in service writing. successful applying automotive knowledge and in busy business environment. Also, a highly skilled and self motivated individual willing to learn new processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistane Service Manager
Vic Vaughan Toyota of Boerne
Boerne, TX
07.2023 - Current
- Oversaw service department operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored service staff on best practices and customer engagement techniques.
- Managed scheduling for technicians to optimize productivity and minimize wait times.
- Implemented quality control measures to enhance service accuracy and reduce errors.
- Coordinated with parts department to ensure timely availability of required components.
- Analyzed customer feedback to identify trends and improve service offerings.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to improve operational efficiency.
Service Technician
Alamo Cycle Plex
04.2022 - 08.2023
- -Perform necessary electrical or mechanical diagnostic testing to determine cause of failure for motorcycle, ATV, UTV, PWC
- -Perform necessary repairs required to ensure drivability and safety per OEM guidelines
- -Assure all repairs are performed in a timely and accurate manner
- -Perform quality check for all given repairs
- -Inspecting units coming in for needed service or repair for any additional recommendations per OEM guidelines
- -Performing maintenance on all motorcycle, ATV, UTV, PWC
- -Installing accessories on all motorcycle, ATV, UTV, PWC
- -Utilizing all diagnostic and repair tools from OEM to perform needed repairs / maintenance on all motorcycle, ATV, UTV, PWC
Lead Technician
210 Cycles
12.2021 - 04.2022
- -Perform necessary electrical or mechanical diagnostic testing to determine cause of failure
- -Customer Service Writer/Advisor
- -Perform necessary repairs required to ensure drivability and safety per OEM guidelines
- -Assure all repairs are performed in a timely and accurate manner
- -Perform quality check for all given repairs
- -Inspecting units coming in for needed service or repair for any additional recommendations per OEM guidelines
- -Performing maintenance on all required units
Technician
F&T Valley Motorcycles
07.2019 - 12.2021
- Perform necessary electrical or mechanical diagnostic testing to determine cause of failure
- -Perform necessary repairs required to ensure drivability and safety per OEM guidelines
- -Assure all repairs are performed in a timely and accurate manner
- -Perform quality check for all given repairs
- -Inspecting units coming in for needed service or repair for any additional recommendations per OEM guidelines
- -Performing maintenance on all required units
- -Utilizing all diagnostic and repair tools to perform needed repairs / maintenance on all units in for service
Education
Certified Motorcycle Technician -
Motorcycle Mechanics Institute (MMI)
Skills
- Customer service expertise
- Staff training and development
- Service planning
- Schedule coordination
- Service and Maintenance
- Sales support
- Customer relations
Accomplishments
Top ASM in my dealership 2 years running
2024 Toyota Kabuto competition champion
Certification
- Suzuki – Silver
- Yamaha – Bronze
- CanAm – Bronze
- Sea-Doo – Bronze
- Honda – Silver
- Kawasaki – Bronze
- PWC Certified & Licensed
- High Performance Certified
Languages
Spanish
Native or Bilingual
Timeline
Assistane Service Manager
Vic Vaughan Toyota of Boerne
07.2023 - Current
Service Technician
Alamo Cycle Plex
04.2022 - 08.2023
Lead Technician
210 Cycles
12.2021 - 04.2022
Technician
F&T Valley Motorcycles
07.2019 - 12.2021
Certified Motorcycle Technician -
Motorcycle Mechanics Institute (MMI)
MOTORCYCLE MECHANICS INSTITUTE HOURS
- Core Motorcycle Technician Program – 450hrs
- Performance and Drivability – 75hrs
- F.A.S.T. Program – 300hrs
- YamaPro Program – 300hrs
RECOGNIZED QUALIFICATIONS
- Motorcycle Endorsement
- Nominated for Alpha Beta Kappa
- F.A.S.T Program Excellent Attendance
- Motorcycle Safety Course
- Team Player
- Mentor