Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Staff Duty Officer /Terminal Manager
VMD Corp/ Xcelerate Solutions
04.2024 - Current
Established a culture of continuous improvement by regularly reviewing processes and identifying opportunities for enhancement.
Maintained accurate records of personnel training, certifications, and performance evaluations to ensure ongoing professional development.
Implemented innovative solutions for passenger flow management, reducing wait times and improving overall service levels.
Enhanced customer satisfaction through timely communication and prompt resolution of issues, ensuring smooth travel experiences.
Supervisory Transportation Security Officer
VMDCorp
04.2022 - 04.2024
Supervised a team of 26-38 security personnel during a given shift
Ensures all assigned personnel provide the traveling public with the highest levels of security, customer service, and professionalism
Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
Communicated effectively with customers to resolve complaints related to transportation security issues
Enforced compliance with federal regulations related to aviation security standards
Lead Transportation Security Officer
VMD-MTS
03.2016 - 04.2022
Developed and implemented security policies to ensure safety of passengers and personnel
Enforced regulations related to airport security measures with professionalism and discretion
Interacted professionally with customers during screenings ensuring their comfortability
Assessed compliance with federal aviation regulations through frequent inspections
Investigated incidents involving possible breaches of security protocol promptly and efficiently
Developed strategies to improve operational efficiency while maintaining high levels of safety standards
Identified potential threats and took appropriate action to mitigate risks
Transportation Security Officer
VMD-MTS
05.2014 - 03.2016
Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
Screened all passengers, crew members and employees for weapons and contraband
Worked Part time hours of 4am-10am on a 5 on 2 off schedule from May 2014-October 2015
Then full time hours from October 2015-March 2016 4am-1230pm
0311 rifleman
United States Marine Corps
10.2012 - 09.2015
Demonstrated adaptability under changing conditions by altering tactics and strategies as needed to achieve mission success.
Participated in joint training exercises with foreign military forces, fostering cooperation and shared knowledge among allies.
Participated in rigorous training exercises, honing critical skills such as urban warfare techniques, close-quarters combat, night operations, and vehicle-mounted operations.
Achieved successful mission outcomes by effectively executing orders and utilizing strong communication skills in high-pressure situations.
Station Agent
Envoy
04.2015 - 06.2015
Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management
Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight
Maintained a friendly, positive attitude when dealing with distressed passengers
Cook
KFC
07.2013 - 05.2014
Completed multiple online tracks and hands-on training
Received certificate of KFC Chicken Mastery
Helped clean and maintain the kitchen, including cleaning fryers, coolers, and equipment
Cook all styles of chicken to strict standards by following set nonflexible procedures, within the highest producing stand alone KFC in New York