Adrian Solis
El Paso
Summary
Customer service and quality assurance professional with over 6 years of experience in compliance, data analysis, and client support within technology and environmental sectors. Expertise in problem-solving, process improvement, and relationship-building, with a strong track record of ensuring regulatory compliance and fostering safe, high-quality environments. Bilingual in English and Spanish, with advanced skills in requirement analysis, software development, and database management. Proficient in collecting, cleaning, and interpreting data sets, demonstrating a solid understanding of information technology and business processes.
Overview
12
12
years of professional experience
Work History
Quality Assurance / Data Analyst / Social Media Moderator
Teleperformance – TikTok
El Paso
12.2021 - Current
- Moderated sensitive and offensive content to ensure compliance with community standards and user safety.
- Collaborated with business leaders to identify quality issues and implement procedural remedies.
- Maintained up-to-date knowledge of policies and workflow changes, ensuring accurate application in daily operations.
- Recorded and analyzed inspection findings, contributing to improved quality and compliance processes.
- Analyzed user engagement data to identify trends and patterns.
- Collaborated with cross-functional teams to improve data reporting processes.
- Conducted data validation to ensure accuracy and reliability of reports.
- Assisted in training new team members on analytical tools and procedures.
Inspector & Compliance Specialist
Green Globe Environmental
El Paso
02.2019 - 06.2021
- Inspected construction sites to ensure compliance with local, state, and federal regulations.
- Issued violation notices and provided required permits and documentation for client projects.
- Delivered orientations and training sessions to clients on regulatory updates.
- Engaged clients to build trust and long-term partnerships.
- Conducted thorough inspections of environmental sites for compliance with regulations.
Customer Service Associate
Sam’s Club
El Paso
04.2017 - 12.2018
- Delivered exceptional customer service by assisting members and resolving issues efficiently.
- Ensured accurate cash handling and maintained secure registers.
- Assisted members with inquiries and product selections effectively.
Customer Service Crew Trainer
McDonald’s
El Paso
07.2013 - 03.2017
- Trained and mentored new staff, promoting efficient kitchen operations and high service standards.
- Consistently maintained customer satisfaction through problem resolution and teamwork.
Volunteer Soccer Coach
Paso Del Norte Association
El Paso
01.2014 - 01.2015
- Coached youth teams and organized fundraising events for uniforms and travel.
Education
Associate of Engineering - Mechanical Engineering
The University of Texas at El Paso
El Paso, TXHigh School Diploma -
Americas High School
El Paso, TXSkills
- Customer service and support
- Client relations and engagement
- Data quality assurance
- Compliance and reporting
- Conflict resolution and management
- Critical thinking and problem-solving
- Efficient data entry
- Bilingual communication
- Statistical analysis
Languages
- English
- Spanish
Timeline
Quality Assurance / Data Analyst / Social Media Moderator
Teleperformance – TikTok
12.2021 - Current
Inspector & Compliance Specialist
Green Globe Environmental
02.2019 - 06.2021
Customer Service Associate
Sam’s Club
04.2017 - 12.2018
Volunteer Soccer Coach
Paso Del Norte Association
01.2014 - 01.2015
Customer Service Crew Trainer
McDonald’s
07.2013 - 03.2017
Associate of Engineering - Mechanical Engineering
The University of Texas at El Paso
High School Diploma -
Americas High School