Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Adrian Solomon

Los Angeles,CA

Summary

Refund/Collection Specialist with talent for insurance and patient overpayments. Strong knowledge of medical billing and credit balances. Communicative and team-oriented with proficiency in most software. Proven history of fostering hard work to meet team, individual and management objectives.


Also a reliable professional mobile notary backed by The NNA with experience notarizing documents, filling out paperwork and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations.

Overview

15
years of professional experience
1
Certification

Work History

Guidehouse LLC

Account Analyst
10.2022 - Current

Job overview

  • Streamlined account analysis processes by implementing new software and automation tools.
  • Reduced discrepancies in financial reports through thorough account reconciliation and data verification.
  • Improved client satisfaction by providing timely and accurate financial insights and recommendations.
  • Enhanced team productivity with efficient communication, delegation, and prioritization of tasks.
  • Reduced credit balance discrepancies by regularly monitoring accounts and identifying errors.

Crossroads Health LLC

Credit Balance Analyst
10.2021 - Current

Job overview

  • Processed refunds on credit balances to maintain positive account relationships.
  • Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Operated POS systems to tabulate bills and issue refunds, receipts, credits and change to customers.
  • Processed refunds on credit balances to maintain positive account relationships.
  • Initiated payment recovery for overpayment.

USC Keck Hospital

Self Pay Collector
02.2020 - 10.2020

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.

USC Verdugo Hills Hospital

Credit Balance Supervisor
08.2015 - 02.2020

Job overview

  • Trained new team members on policies and procedures for claims handling.
  • Submitted payments, processed refunds and updated details in customer accounts.
  • Processed refunds on credit balances to maintain positive account relationships.

BHC Alhambra Hospital

Medical Billing and Collections Specialist
03.2009 - 04.2015

Job overview

  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Processed refund requests and reconciled deposit and patient collections.
  • Sent incomplete or incorrect claims to supervisors for proper adjudication.
  • Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
  • Took billing calls, questions and concerns from patients and third party carriers.
  • Identified discrepancies and carrier issues regarding billing and reimbursements.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.

Education

Cal State Fresno University
Fresno, CA

Some College (No Degree)

University Overview

University of Phoenix
Tempe, AZ

Associate of Arts from Cybersecurity
04.2024

University Overview

Skills

  • Verbal and Written Communication
  • Team Collaboration
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Customer Service
  • Risk Management
  • Problem-solving aptitude
  • Problem-solving abilities
  • Account reconciliation specialist
  • Teamwork and Collaboration
  • Excel spreadsheets
  • Remote Online Notarization

Certification

  • CNP - Certified Notary Public

Timeline

Account Analyst
Guidehouse LLC
10.2022 - Current
Credit Balance Analyst
Crossroads Health LLC
10.2021 - Current
Self Pay Collector
USC Keck Hospital
02.2020 - 10.2020
Credit Balance Supervisor
USC Verdugo Hills Hospital
08.2015 - 02.2020
Medical Billing and Collections Specialist
BHC Alhambra Hospital
03.2009 - 04.2015
Cal State Fresno University
Some College (No Degree)
University of Phoenix
Associate of Arts from Cybersecurity
Adrian Solomon