Adrian Toney

• Responded promptly to all alarms activated within the store.
• Created an effective plan for loss prevention initiatives.
• Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
• Monitored surveillance equipment to identify and address potential theft or security breaches.
• Detained shoplifters and contacted local law enforcement for immediate assistance.
• Collaborated with law enforcement agencies in cases of criminal activity within the establishment.

• Monitored and supervised customer's activities in store to detect signs of attempted theft.
• Apprehended trespassers and rule violators and removed from premises.
• Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
• Analyzed data from video surveillance systems to identify potential threats or areas of improvement.

Engaged debtors to negotiate payment plans or settle accounts while complying with debt collection laws and regulations.

Problem-solving and communication, all while maintaining a professional demeanor and providing good customer service.

• Investigated the creditworthiness of potential borrowers by ordering credit reports and verifying references.
• Researched complex billing issues and provided solutions to resolve disputes.

• Assessing and resolving overdue accounts.
• Conducted financial reviews to assess debtor ability to pay outstanding debts.
• Analyzed customer accounts to identify delinquent payments and determined appropriate collection actions.