Michael Stidham
Muncie,IN
Summary
Dynamic Asset Protection Associate with proven expertise at Walmart in loss prevention and inventory control. Enhanced security measures through data analysis, reducing shrinkage significantly. Skilled in team training and crisis management, fostering a culture of vigilance and safety. Committed to maintaining integrity and trustworthiness while ensuring compliance with safety protocols.
Provided excellent customer service with marketing plans, customer relations, inventory control, and implementation of a customer rewards program. Staffed accordingly to store needs. Trained staff to perform well in their rolls. Oversaw safe audits, cash discrepancies, and opening and closing cash routines.
Provided quality of life for all residents. Partnered with other members of the health care team to make personalized care plans for each resident. Made monthly life enrichment programs with daily activities diversified for resident engagement. Planned with local community leaders to have events for the quality of life of the residents. Oversaw hiring, training, scheduling, and managing budgets for the department. Safely transported residents on planned outings.
Overview
10
10
years of professional experience
Work History
Asset Protection Associate
Walmart
08.2020 - Current
- Monitored store premises to prevent theft and ensure safety compliance.
- Conducted regular audits of merchandise and inventory for accuracy.
- Collaborated with management to develop loss prevention strategies.
- Assisted in training new associates on asset protection protocols.
- Utilized surveillance systems to identify suspicious activities effectively.
- Responded promptly to incidents, documenting findings for investigations.
- Analyzed data trends to enhance security measures and reduce losses.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Wrote reports for internal and external crime, burglary, or theft.
- Contacted local authorities and apprehended shoplifters.
- Checked CCTV for evidence of shoplifting.
- Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
- Kept patrons and employees safe and from criminal activity.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Enhanced customer trust by promptly addressing their concerns related to security and safety.
- Collaborated with store management to align security measures with overall business objectives.
- Conducted thorough investigations into reported incidents, compiling evidence for actionable insights.
- Maintained detailed logs of all security-related incidents, providing valuable data for analysis and improvement.
Store Manager
Fud's Video Games
07.2018 - 08.2020
- Oversaw daily store operations, ensuring optimal product availability and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Implemented promotional strategies, increasing foot traffic and boosting sales revenue during peak seasons.
- Analyzed inventory levels to optimize stock management and reduce excess inventory costs.
- Developed staff schedules that aligned with business needs, improving operational efficiency and employee morale.
- Cultivated a positive shopping environment through effective merchandising and customer service initiatives.
- Collaborated with vendors to negotiate favorable terms, enhancing product offerings while managing costs effectively.
- Conducted regular performance evaluations to identify training needs and support employee development initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Activity Director
Yorktown Manor
06.2016 - 07.2018
- Monitored store premises to prevent theft and ensure safety compliance.
- Conducted regular audits of merchandise and inventory for accuracy.
- Collaborated with management to develop loss prevention strategies.
- Assisted in training new associates on asset protection protocols.
- Utilized surveillance systems to identify suspicious activities effectively.
- Responded promptly to incidents, documenting findings for investigations.
- Analyzed data trends to enhance security measures and reduce losses.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Wrote reports for internal and external crime, burglary, or theft.
- Contacted local authorities and apprehended shoplifters.
- Checked CCTV for evidence of shoplifting.
- Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
- Kept patrons and employees safe and from criminal activity.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Enhanced customer trust by promptly addressing their concerns related to security and safety.
- Collaborated with store management to align security measures with overall business objectives.
- Conducted thorough investigations into reported incidents, compiling evidence for actionable insights.
- Maintained detailed logs of all security-related incidents, providing valuable data for analysis and improvement.
Education
No Degree - Computer Science
North Georgia University
Gainesville, GASkills
Retail security
- Activity organization
- Event planning experience
- Team management
- Patient evaluations
Team Training
Inventory control
Integrity and trustworthiness
Customer support
Loss prevention
Emergency response planning
Policy enforcement
Incident reporting
Process implementation
Loss prevention strategies
Surveillance techniques
Loss prevention experience
Compliance monitoring
Risk management
Inventory management
Physical security measures
Trend analysis
Securities safekeeping
Budgeting and financial management
Report writing skills
CCTV monitoring
Department patrols
Access control management
RFID tracking
Report writing
Audit conduction
Front-end monitoring
Shoplifter apprehension
Credit card & check fraud
Interrogation and interviewing
Security systems expertise
IRR calculations
Package inspection
CCTV tracking
Department reviews
Property damage investigation
Critical thinking
CCTV systems
Fraud detection
Crisis management
Conflict resolution
Staff training
Inventory auditing
Data analysis
Retail operations
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Internal investigations
Organizational skills
Team collaboration
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Professional ethics
Team building
Safety protocols
Task prioritization
Incident documentation
Self motivation
Interpersonal skills
Analytical thinking
Goal setting
Risk assessment
Professionalism
Interpersonal communication
Theft prevention
Strategic planning
Time management abilities
Continuous improvement
Adaptability
Written communication
Emergency response
Professional demeanor
Problem-solving aptitude
Evidence preservation
Legal compliance
Personnel supervision
Retail management
Analytical skills
Asset protection
Retail security
Timeline
Asset Protection Associate
Walmart
08.2020 - Current
Store Manager
Fud's Video Games
07.2018 - 08.2020
Activity Director
Yorktown Manor
06.2016 - 07.2018
No Degree - Computer Science
North Georgia University