Adrian Torbenson
Winona,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
10
10
Certifications
Work History
Front Desk/Assistant Manager
Days Inn
Winona, MN
5 2023 - Current
- In a friendly, and positive manner I help check people into their rooms
- Help make reservations over the phone, resolve customer, and payment issues
- Clean the hotel to look presentable, help housekeeping in cleaning, and making sure there is enough laundry washed for them
- Organize Breakfast so Customers may enjoy it, help customers check out of their rooms, and give a receipt when asked.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Owner/ Computer Repair Technician
Torbenson Enterprise Computer House
Winona, MN
05.2014 - Current
- Worked with broken computers, and fixed them to top performance
- Installed New Operating Systems (Windows, Linux, Unix)
- Gave professional advice on computer upgrades, and fixes
- Removed Viruses, Trojans while protecting files on System
- Taught customers new features on their system, or helped them understand a concept better.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Maintained office PCs, networks and mobile devices.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Disassembled computers to perform diagnostics and check for repair needs.
Owner/Advocate/Speaker
Let Your Voice Be Heard
Winona, MN
12.2007 - Current
- Support, and Advocate for Mental Health, and Disabilities
- Speak about Mental Health, and Disabilities along with how no matter what dreams are never impossible
- Show evidence of Books, Music, etc
- Provide resources in services, support for Mental Health, and Disabilities
- Provide website, and steps for individuals interested in publishing a book, or recording music.
- Worked with fellow teachers to devise and implement support plans to help students excel.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Assisted students in developing self-advocacy and support skills.
- Implemented research-based curriculum and instructional strategies for self-enrichment topics.
Production Worker
BCS Automotive Interface Solutions
11.2021 - 02.2023
- Energetic and focused Production Worker committed to teamwork and company objectives
- Demonstrates excellent verbal and written skills and possesses a strong willingness to learn new processes
- Works well in fast-paced, deadline-driven environments.
Front Desk Receptionist
Fairfield Inn & Suites
06.2021 - 10.2021
- Helped make reservations
- Cashiering
- Resolving Customer, and Business issues
- Helping Customers find rooms
- Housekeeping, and Cleaning
- Making a Positive impact.
Security Officer
Primier Security
06.2020 - 05.2021
- Monitored 15 security cameras, fire, building, and alarm systems
- Oversaw premises to identify security risks to promote employee and visitor safety
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
- Responded to emergency situations quickly to minimize risk and injury
- Patrolled and secured industrial and commercial premises to prevent intrusion
- Investigated alarms and disturbances to maintain safety.
Cashier/Customer Service
Hy-Vee, Inc.
08.2018 - 08.2019
- Providing good Customer Service, Sales on Hy-Vee Fuel Saver's, Working with money, managed Customer issues with machines
- Helped with teaching customers how to use Savers Card, and in Store Coupons in a friendly manner
- Worked with money at a fast pace
- Help customers check out items/ answering questions about products
- Help customers find what they were looking for
- Interacted with all age groups.
Cashier and Sales Associate (Temp)
Shopko Stores Operating Co. LLC
10.2017 - 12.2017
- Worked with money, and Credit Cards Provided Customer Service Sales with Product Plans, and Credit Card Applications Brought Carts into Store Answered Specific Questions about Products Helped bring Customers items to their car Store Closing Announcements
- Helped customers find specific products, answered questions and offered advice
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Worked closely with front-end staff to assist customers.
Cashier
Walmart
11.2016 - 09.2017
- Managed customer issues with machines
- Helped with teaching customers how to use self checkout in a friendly manner
- Worked with money at a fast pace
- Help customers check out items/ answering questions about products
- Help customers find what they were looking for
- Helped in electronics
- Interacted with all age groups.
Education
Certificate in Information Technology Support -
Winona, MN
07.2022 - 05.2022
Cerification in Human Resource Management - undefined
International Open Academy
07.2020 - 05.2020
Certification in Forensic Science - undefined
Internation Open Academy
06.2020 - 05.2020
Certification in CEH v10 - undefined
EC-Council
05.2018 - 05.2018
Associate Degree / Higher Diploma in Network Administration - undefined
Minnesota State College Southeast Technical
Winona, MN 08.2012 - 05.2014
High school diploma - undefined
Winona Senior High School
Winona, MN 09.2004 - 05.2008
Skills
Electronics Influenced Team Leader
Problem Solving
Leadership
Customer Service
Team Leader
Linux
Conscientious, Willing to try new things
Mental Health
Microsoft Access
Microsoft Word
Microsoft Excel
Money Handling
Microsoft Powerpoint
Troubleshooting Computer Issues
Security Systems
Microsoft Office
Customer service
Writing in depth detail on subjects
Administrative Support
Problem Resolution
Call Center
Customer Engagement
Sales
Leadership
Critical Thinking
Decision Making
Information Security
Cybersecurity
Computer Networking
Computer literacy
English
Microsoft Office
Help Desk
VMWare
Network Administration
Technical Support
Network Monitoring
Retail sales
Cleaning
Microsoft Windows
Operating Systems
DNS
LAN
Network Security
System administration
TCP/IP
Security
Information security
Cybersecurity
Penetration testing
Network security
Nmap
Customer service
Network administration
Metasploit
Computer skills
Communication skills
English
Search engines
Sales
Leadership
Cash handling
Microsoft Access
Technical support
Computer networking
Problem-solving skills
Staff Supervision
Multitasking
Staff Scheduling
Credit and cash payments
Continuous Improvement
Guest Services
Teamwork and Collaboration
Front Office Support
Interpersonal Skills
Certification
Security Guard
Publications
- Love Pain Life, https://m.barnesandnoble.com/w/love-pain-life-adrian-torbenson/1126494909, 03/2012, This is my First Published Book. I do Romance Love ,Inspirational, Real Life, and Pain Poems based off my life, or those who have inspired me.
- Falling Ashes, https://m.barnesandnoble.com/w/falling-ashes-adrian-timothy-torbenson/1134179807?ean=9781477421369, 05/2012, This is my Second Published Book. I do Romance Love ,Inspirational, Real Life, and Pain Poems based off my life, or those who have inspired me.
- Behind the Glass, https://m.barnesandnoble.com/w/behind-the-glass-adrian-timothy-torbenson/1122263716?ean=9781514806425, 07/2015, This is my Third Published Book. One thing different about this book compared to my other's is I wrote this book almost completely Freestyle, or nothing prewritten. Still Love, Romance, Real Life, Inspirational, and Pain. Only Poem that was prewritten is the poem 'Behind the Glass'
- Just Can't Move On, https://music.apple.com/us/album/just-cant-move-on/658385139, 06/2013, This is my all original Solo Acoustic Album. Each song besides 'Sleep (Instrumental)' has a specific meaning in my life. Also 'I Will' is how I wanted to propose to my now Wife.
Timeline
Certificate in Information Technology Support -
Winona, MN
07.2022 - 05.2022
Production Worker
BCS Automotive Interface Solutions
11.2021 - 02.2023
Front Desk Receptionist
Fairfield Inn & Suites
06.2021 - 10.2021
Cerification in Human Resource Management - undefined
International Open Academy
07.2020 - 05.2020
Security Officer
Primier Security
06.2020 - 05.2021
Certification in Forensic Science - undefined
Internation Open Academy
06.2020 - 05.2020
Cashier/Customer Service
Hy-Vee, Inc.
08.2018 - 08.2019
Certification in CEH v10 - undefined
EC-Council
05.2018 - 05.2018
Cashier and Sales Associate (Temp)
Shopko Stores Operating Co. LLC
10.2017 - 12.2017
Cashier
Walmart
11.2016 - 09.2017
Owner/ Computer Repair Technician
Torbenson Enterprise Computer House
05.2014 - Current
Associate Degree / Higher Diploma in Network Administration - undefined
Minnesota State College Southeast Technical
08.2012 - 05.2014
Owner/Advocate/Speaker
Let Your Voice Be Heard
12.2007 - Current
High school diploma - undefined
Winona Senior High School
09.2004 - 05.2008
Front Desk/Assistant Manager
Days Inn
5 2023 - Current