Delina Taeme
Beltsville,MD
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
1
1
year of professional experience
Work History
Front Desk/Assistant Manager
LA FITNESS
10.2024 - Current
- Greet members and guests upon arrival and assist them as necessary
- Manage member check-ins and monitor gym access
- Answer phone calls, respond to inquiries, and direct calls to appropriate staff
- Provide information about gym classes, services, and policies
- Keep the front desk area clean, organized, and stocked
- Help new members interested in signing up for membership
- Provided administrative support by managing schedules, handling correspondence, and organizing documents for smooth office operations
Host/Server
GrillMarx
10.2024 - 01.2025
- Greeted and seated guests efficiently while managing wait times to ensure smooth restaurant operations
- Provided exceptional customer service by taking orders accurately, delivering food promptly, and addressing guest needs
- Maintained a clean and organized dining area, restocking essential items and assisting with table setup
- Handled cash and card transactions
Guest Service Advocate and Team Lead
Target
10.2023 - 09.2024
- Welcoming customers, offering assistance to help find necessary store items
- Processing returns and exchanges in accordance with store policy
- Finding and handing guests Pick-up orders
- Assist general manager and team lead with any issues regarding online orders and callouts
Administrative Assistant (Internship)
Partnership for Public Service
06.2024 - 09.2024
- Company Overview: Washington DC
- Washington DC
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate of Science - Cyber Security
Montgomery College
Rockville, MD05-2026
High school degree -
Paint Branch High School
05-2024
Skills
- Customer service
- Effective time management
- Multi Tasker
- Problem Solver
- Great team player
- Proficient communicator
- Microsoft Office Suite
Languages
French
Full Professional
Amharic
Native or Bilingual
Timeline
Front Desk/Assistant Manager
LA FITNESS
10.2024 - Current
Host/Server
GrillMarx
10.2024 - 01.2025
Administrative Assistant (Internship)
Partnership for Public Service
06.2024 - 09.2024
Guest Service Advocate and Team Lead
Target
10.2023 - 09.2024
Associate of Science - Cyber Security
Montgomery College
High school degree -
Paint Branch High School
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