Gurkirat Singh
Sparks
Summary
Dynamic professional with extensive experience in customer service and team leadership at Super 8 Fernley. Proven ability to enhance customer satisfaction and streamline operations through effective cash handling and sales analysis. Recognized for maintaining high standards of service and fostering a positive work environment, driving team success and operational efficiency. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager /Front Desk /Front Desk Night Auditor
Super 8 Fernley
Fernley
02.2016 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained a clean and organized reception area to uphold company image.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted customers warmly and made them feel welcome.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Restaurant General Manager
Taste of India Reno
Reno
01.2015 - 12.2017
- Distributed food to service staff for prompt delivery to customers.
- Maintained accurate inventories of food, supplies and equipment.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
Education
High School Diploma -
Mead High School
Mead, CO12-2015
Skills
- Customer service and support
- Cash handling and reporting
- Team leadership
- Inventory management
- Sales analysis
- Problem solving
- Customer service and satisfaction
Accomplishments
- Employee of the Month Award.
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Certification
- Food Safety Manager Certified.
- CPO Certified Pool Operator.
- 3 Months Hospitality Management Training Course.
Gurkirat Singh
- I am a dedicated and experienced individual. I was born in India, spent my formative years studying in Sydney, Australia, and have been living and working in the United States for the past 13 years. I have a strong work ethic, excellent customer service skills, and effective time management.
- I do lots of volunteer work In Reno Nevada For Food Bank Of Northern Nevada.
Timeline
Assistant Manager /Front Desk /Front Desk Night Auditor
Super 8 Fernley
02.2016 - Current
Restaurant General Manager
Taste of India Reno
01.2015 - 12.2017
High School Diploma -
Mead High School
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