Michelle Jumbo
Mesa,AZ
Summary
Highly-motivated reliable employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a position in a setting that will utilize someone who excels at customer service, is dedicated to providing excellent communication, and is able to contribute to the values and goals of the organization.
Overview
4
4
years of professional experience
Work History
Front Desk Agent/Front Desk Night Auditor
Sonesta Select
Tempe , AZ
2023.08 - 2023.12
- Assisted guests at check-in, providing information on various services within hotel.
- Inputted guest information into computer system accurately and securely.
- Responded to inquiries and room requests made online, by phone and via email.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front Desk Agent/ Night Auditor
Hampton Inn and Suites by Hilton
2022.08 - 2023.08
- Assisted all guests with their stay and reservations providing an excellent hospitality experience
- While also managing housekeeping and maintenance with their duties with my assistance
- As a night auditor I handled all accounting for the Hotel in a consistent timely manner while still providing a great guest experience
- I turned the day over for all shifts and reported all accounting paperwork and email to the Hotel owners on a nightly basis and turned the day over for the next business day for all property functions.
Advanced Resolution/ Medicare/ Marketplace
Maximus
Phoenix , AZ
2020.10 - 2022.08
- Lead and guide prospective customers throughout the enrollment process
- Inform individuals on insurance decisions and assist with enrollment activities
- Assist with Medicare beneficiaries and marketplace consumers on health plan enrollment and prescription plan enrollment options
- As well as handling complex Marketplace and Medicare cases with insurance providers and as well as addressing claims and resolving complex escalated cases and resolving all cases.
Front Desk Clerk/Night Auditor
Radisson Phoenix Airport
2019.10 - 2021.06
- Close out daily transactions and prepare for the following day
- Verified and balanced all transactions
- Greeted and checked in guests
- Verified all incidental charges, canceled no shows, and print/distribute reports.
Temporary COVID Testing Assistant
Mountain Vista Medical Center
2020.07 - 2020.09
- Assignment through Ajilon Staffing
- Assisted nurses with COVID testing at various locations such as local casinos and local law enforcement
- Verified labels for accuracy related to patient information.
Health Services Specialist
McKesson Novartis Patient Assistance Foundation
2019.07 - 2019.10
- Provided patient assistance and support to physicians
- Coordinated support, assistance, and delivery services for medications and patient support programs
- Interacted with patients, physicians and other healthcare professionals.
Education
Associate of Science - Health Studies
Carrington College - Phoenix
Online 2024-06
Medical Billing & Coding Certificate -
Carrington College
06.2015
Medical Billing & Coding Extern -
AZ Billing Solutions
06.2015
Associate of Arts in General Studies -
Glendale Community College
08.2014
Skills
- Strong Customer service, organizational, time management, communication and listening skills
- Administrative Skills
- Accounting Skills
- Front Office Support
- ICD-10 Certified with Medical Billing and Coding
- Able to train and teach, as well as display leadership qualities
- Comfortable with computers and technology and dual monitors
- Opera and Microsoft Office experience and knowledge
- Quick learner and eager to apply new skills
- Experience with clerical tasks and excellent phone etiquette
- POS Systems
- Credit and Cash Payments
Timeline
Front Desk Agent/Front Desk Night Auditor
Sonesta Select
2023.08 - 2023.12
Front Desk Agent/ Night Auditor
Hampton Inn and Suites by Hilton
2022.08 - 2023.08
Advanced Resolution/ Medicare/ Marketplace
Maximus
2020.10 - 2022.08
Temporary COVID Testing Assistant
Mountain Vista Medical Center
2020.07 - 2020.09
Front Desk Clerk/Night Auditor
Radisson Phoenix Airport
2019.10 - 2021.06
Health Services Specialist
McKesson Novartis Patient Assistance Foundation
2019.07 - 2019.10
Associate of Science - Health Studies
Carrington College - Phoenix
Medical Billing & Coding Certificate -
Carrington College
Medical Billing & Coding Extern -
AZ Billing Solutions
Associate of Arts in General Studies -
Glendale Community College
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