Carlos Navarro
Staten Island
Summary
Bilingual hospitality and retail professional with a strong background in guest services and customer satisfaction. Expertise in front-desk operations, team training, and conflict resolution, contributing to enhanced operational efficiency and positive guest experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Agent/Front Desk Night Auditor
Comfort Inn by Choice Hotels
01.2023 - 05.2026
- Greeted guests warmly and provided efficient check-in and check-out services.
- Greeted guests warmly and facilitated smooth check-in and check-out processes.
- Delivered excellent customer service while ensuring compliance with company policies, fostering a positive guest environment.
- Resolved guest complaints tactfully, enhancing overall customer satisfaction ratings.
- Answered phone inquiries, addressing guest needs and delivering detailed information about services to enhance guest experience.
- Responded to inquiries promptly, ensuring guests received the information they needed.
- Maintained clean, organized front desk area, ensuring optimal guest experiences.
Shift Leader
Best Buy
01.2022 - 01.2023
- Developed training program for new employees on customer service techniques and store policies, improving team readiness and customer satisfaction.
- Delegated tasks to employees while overseeing activities, ensuring timely completion and smooth operational flow.
- Evaluated employee performance for compliance with company policies and procedures, contributing to a cohesive work environment.
- Coordinated inventory management to optimize stock levels and ensure product availability for customers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Port Richmond Highschool
Skills
- Upselling
- Cash handling
- Sales
- Computer skills
- Time management
- Phone etiquette
- Organizational skills
- Clean workspace maintenance
- Customer returns handling
- Administrative skills
- Retail sales
- Customer service
- Client services
- Front office support
- Hospitality service expertise
- Team oversight
- Guest services
- Front desk management
- Guest accommodations
Accomplishments
- Promoted from Sales Associate to Shift Leader at Best Buy and ranked among the company's top 100 sales associates nationwide.
- Designed and delivered sales and customer-service training to new hires I supervised, coaching the team to consistent performance and stronger customer experiences.
Languages
English native
Spanish native
Timeline
Front Desk Agent/Front Desk Night Auditor
Comfort Inn by Choice Hotels
01.2023 - 05.2026
Shift Leader
Best Buy
01.2022 - 01.2023
High School Diploma -
Port Richmond Highschool