Ashley Medina
Alamosa,CO
Summary
Proven track record in enhancing guest experiences and streamlining operations, notably at Holiday Inn Express Hotel Suites. Skilled in registration processing and lobby oversight, I excel in safety and security procedures, ensuring a 20% increase in customer satisfaction. My adeptness in both interpersonal communication and technical tasks consistently elevates service standards.
Overview
14
14
years of professional experience
Work History
Front Desk Agent/Front Desk Night Auditor
Holiday Inn Express Hotel Suites
Alamosa, CO
03.2022 - 01.2024
- Verified accuracy of room rates and other charges during check-in process.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Resolved customer complaints promptly and courteously.
- Addressed customer needs in a timely manner.
- Processed payments accurately and efficiently.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Managed cash drawer responsibly throughout shift.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled reservations for groups and special events.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Updated and maintained databases with current information.
- Prepared detailed audit reports at the end of each shift.
Laborer\ Ticket Printer
Expo. Potato Company
La Jara, CO
07.2021 - 02.2023
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Worked with team members to ensure efficient workflow throughout the day.
- Inspected finished projects for quality assurance purposes before handing off to customer.
- Executed high-volume print orders within tight deadlines while ensuring quality standards were met.
- Set up and used paper-cutting, laminating and folding machines to hasten workplace operations.
- Monitored quality control of printed output by inspecting finished products for accuracy.
- Assessed inventory and ordered new ink, paper and other materials to keep supplies stocked.
- Reviewed job orders to determine amount of paper needed, ink color and potential special instructions.
- Adjusted printer settings to accommodate different paper types, sizes, and colors.
Breakfast Attendant
Sun Set Inn
Alamosa, CO
04.2019 - 03.2020
- Conducted regular checks to ensure food quality and temperature standards were met.
- Effectively multitasked within fast-paced environment.
- Monitored food stock and replenished items as necessary to meet guest demand.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Cleaned up dining area and kitchen after breakfast hours, including washing dishes and sanitizing surfaces.
- Created food displays according to established standards and replaced dated products with fresh.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Made friendly conversation with customers to provide enjoyable bar experience.
Residential \ Relief Councler
Blue Peaks Developmental Services
Alamosa, CO
04.2010 - 08.2014
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Collaborated with other staff members to ensure that all client needs were met efficiently and effectively.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Assessed incoming referrals to determine appropriate level of care placement.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Supervised self-administration of medications for residents.
- Documented incident reports accurately and promptly after they occurred.
- Developed and deepened relationships with residents and fellow staff.
- Prepared and maintained required treatment records and reports.
- Observed and documented client behaviors throughout shift hours.
- Provided crisis intervention services to residents in need.
- Developed treatment plans for clients based on assessment results.
- Engaged in regular meetings with team members to discuss client case updates and strategies for improvement.
- Collaborated with other counselors to develop programs that address needs of residents.
- Provided transportation services for clients attending appointments or other off-site events.
- Developed and implemented treatment plans based on clinical experience and knowledge.
- Monitored client progress and updated records accordingly.
- Maintained a safe environment by enforcing facility rules and regulations.
- Provided information on resident progress and development of case plans.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Ensured compliance with all local, state, and federal laws governing residential facilities operations.
- Assisted with the implementation of behavior management plans when needed.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Updated and maintained databases with current information.
Education
Massage Therapy - Massage Therapy
Trinidad State Unaverseit
Alamosa, CO05-2004
High School Diploma -
Alamosa High School
Alamosa, CO05-2003
Skills
- Room assignments
- Safety and security procedures
- Guest amenities
- Registration processing
- Automated telephone systems
- Lobby oversight
Timeline
Front Desk Agent/Front Desk Night Auditor
Holiday Inn Express Hotel Suites
03.2022 - 01.2024
Laborer\ Ticket Printer
Expo. Potato Company
07.2021 - 02.2023
Breakfast Attendant
Sun Set Inn
04.2019 - 03.2020
Residential \ Relief Councler
Blue Peaks Developmental Services
04.2010 - 08.2014
Massage Therapy - Massage Therapy
Trinidad State Unaverseit
High School Diploma -
Alamosa High School