Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrian Urbina

Brownsville,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance
09.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Barber

Hometown Barbershop
11.2020 - 07.2023
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Styled hair according to customer preferences.
  • Managed business customer service, responding to requests and concerns promptly.
  • Resolved guest complaints about service or style.

Education

High School Diploma -

Gladys Early College Highschool
Brownsville, TX
06.2022

Skills

  • Product Knowledge
  • Complaint Resolution
  • Appointment Scheduling
  • Paperwork Processing
  • Call Management
  • Data Collection
  • Scheduling
  • Sales Expertise
  • Call Center Operations
  • Customer Service

Timeline

Customer Service Representative

Teleperformance
09.2023 - Current

Barber

Hometown Barbershop
11.2020 - 07.2023

High School Diploma -

Gladys Early College Highschool
Adrian Urbina