ADRIAN VAN HOLTEN
Riverdale,US
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Analyst III
Lexis Nexis Risk Solutions
Alpharetta, Georgia
2024.08 - Current
- Provide prompt recovery and problem escalation for any disturbances company wide by coordinating severity creations and broadcasts via Service Now / Tiger.
- Communication between multiple internal teams to successfully obtain and coordinate updates or resolution details regarding outages or disruptions and summarize the information for customer facing documentation.
- Utilize and create documentation for On-call schedules and operational readiness, encourage internal teams to utilize the SaaS tool Pager-duty And Grafana to streamline On-call alarms and contact services.
- Perform on-site server, power supply or drive swaps, as well as analyze, diagnose, and provide resolutions for Network related issues within the Onsite Data Center.
- Complete media degaussing/destruction to ensure all media shredded follows SOP and aligns with Security protocols.
- Closely Monitor daily software programs and processes to ensure routine functionality including but not limited to Solarwinds, Nagios, Attention1alerts, Network Performance Monitors, Xymon.
- Attentively understand and coordinate when a failover is needed, to switch network traffic to a secondary database, or to a primary location within DNS manager.
- Provide VPN, Domain account, and VDI management for internal user support.
- Perform daily MFA (Multi-FactorAuthentication) testing to verify functionality.
- Perform daily Roxie RIMS HPCC IP testing for ESP server CPU and Drive usage, or core / insert errors.
- Create and manage conference calls/bridges for various incidents and control an active flow of communication to ensure fast reliable relief from customer and internal affairs.
- Use basic commands to check network hardware (router/switch/circuit) status and open carrier ticket for and notify site contacts and Network Team of scheduled network maintenance announcements.
- Monitor HIS SNA servers at specified times and report excessive error conditions to Platform Systems when required.
- Escort carriers and hardware vendors.
- Perform Datacenter walkthroughs to verify status of each servers for Linux, HPCC, and Window teams.
- Creating and updating NOC documentation located in Confluence and the shared drive.
- Open, Update, and resolve Top Desk / ISIT tickets for access, faults, incidents, and hardware requests.
Computer Technician
Regency Technologies
Austell, GA
2022.08 - 2024.08
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Removed and replaced malfunctioning computer parts to fix hardware issues
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate employees
- Motherboards, processors, and graphics cards were all tested and installed by me
Education
Bachelor of Science - Computer Science
Fort Valley State University
Fort Valley, GA2022-12
Skills
- Hardware and software installation
- Team Leadership
- Decision making
- Testing and debugging
- Performance tracking
- Time series analysis
- Data processing
- Database management
- Critical thinking
- Audit support
- Root-cause analysis
- Issue identification
- Analytical problem solving
- Research and analysis
- Microsoft office
- Information gathering
- Time management
- Documentation and reporting
- Incident reporting
- Service management
- Problem resolution
- User support
- Technical documentation
Accomplishments
- Resolved product issue through consumer testing.
- Took on tasks that had been originally assigned to colleagues in an effort to decrease their workloads, effectively completing them within their expected time constraints.
- Trained new employees to acquaint them with projects, resulting in quicker overall completion dates.
ADDITIONAL INFORMATION
- Team Lead experience and ran department in the event that lead needed assistance or took vacation.
- Utilized excel spreadsheets.
- Checked/responded to emails.
- Created and decommissioned new license tags for department to continue working.
- Assisted department with answers concerning network, server and desktop problems.
- Escalations for severity incidents to the correct teams to assist in resolution.
- Data Center Clearance
Timeline
Analyst III
Lexis Nexis Risk Solutions
2024.08 - Current
Computer Technician
Regency Technologies
2022.08 - 2024.08
Bachelor of Science - Computer Science
Fort Valley State University