Murtaza Safi
Riverdale,USA
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Daysinn Lanham
08.2025 - Current
- Greet guests warmly and professionally
- Check guests in and out of the hotel
- Assign rooms and issue key cards
- Answer questions about hotel services, amenities, and local attractions
- Handle special requests (extra towels, wake-up calls, room changes)
- Make, modify, and cancel reservations
- Verify guest identification and payment methods
- Process payments, refunds, and billing corrections
- Balance cash drawers and close shifts
- Handle guest complaints and resolve issues politely
- Coordinate with housekeeping, maintenance, and management
- Escalate serious issues when needed
- Answer phone calls and emails
- Keep guest records accurate in the hotel system
- Maintain logs for special requests or incidents
- Share important information with the next shift
- Daysinn Lanham; Maryland, USA
Computer Network Cabling Technician
WinSoft Technology
03.2023 - 06.2024
- Install network cabling
- Ethernet cables (Cat5e, Cat6, Cat6a)
- Fiber optic cables
- Coaxial cables (in some systems)
- Run and secure cables through walls, ceilings, floors, conduits, and cable trays
- Follow building codes and safety standards
- Terminate and label cables
- Attach connectors (RJ45, fiber connectors)
- Punch down cables into patch panels and wall jacks
- Clearly label cables for easy identification
- Test and certify connections
- Use cable testers and certifiers to check continuity, speed, and signal quality
- Ensure cables meet network standards
- Troubleshoot network issues
- Identify damaged cables, interference, or bad terminations
- Repair or replace faulty wiring
- Maintain documentation
- Update network diagrams and cable logs
- WinSoft Technology; Kabul, Afghanistan
Education
Certification in CompTIA Network+ - undefined
Zoom Byte Information Technology Services
Kabul, Afghanistan03.2023
High School Diploma - undefined
Abdul Hadi Dawi High School
Kabul, Afghanistan12.2022
Certification in CompTIA A+ - undefined
Zoom Byte Information Technology Services
Kabul, Afghanistan10.2022
Diploma in English Literature - undefined
Bright Future Educational Center
Kabul, Afghanistan01.2017
Skills
- Customer interactions
- Front desk services
- Teamwork
- Customer service
- Guest relations
- Problem solving
- Analytics
- Active listening
- Clear communication
- Time management
- Hardware Troubleshooting
- Network Troubleshooting
- Efficient Computer Navigation
- Web Navigation
- Communication Tools
Languages
English
Farsi/Dari
Urdu
Hindi
Timeline
Front Desk Agent
Daysinn Lanham
08.2025 - Current
Computer Network Cabling Technician
WinSoft Technology
03.2023 - 06.2024
Certification in CompTIA Network+ - undefined
Zoom Byte Information Technology Services
High School Diploma - undefined
Abdul Hadi Dawi High School
Certification in CompTIA A+ - undefined
Zoom Byte Information Technology Services
Diploma in English Literature - undefined
Bright Future Educational Center