Sierra Lucero
Clovis
Summary
dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
TownePlace Suites by Marriott
Clovis
10.2025 - 05.2026
- Greeted guests warmly and checked them in efficiently.
- Managed phone calls and answered guest inquiries promptly.
- Processed payments and maintained accurate cash handling procedures.
- Assisted guests with special requests and provided local area information.
- Maintained cleanliness in the front desk area for a welcoming environment.
- Answered phones, responded to inquiries, and took messages.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Customer service
Caregiver
Retirement Ranch
Clovis
11.2024 - 03.2025
- Assisted residents with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance resident well-being.
- Maintained cleanliness and organization in residents' living areas.
- Supported bathing, dressing and personal care needs.
- Collaborated with team members to ensure quality care for all residents.
Education
Clovis High School
Clovis, NmSkills
Adaptable Front Office Assistant experienced in delivering exceptional guest service and fostering positive relationships Achieved high guest satisfaction by efficiently addressing inquiries and managing check-in and check-out processes Focused on resolving issues promptly and consistently enhancing the quality of customer interactions
- Customer service
- Data entry
- Payment processing
- Guest relations
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Organizational skills
References
References available upon request.
Timeline
Front Desk Agent
TownePlace Suites by Marriott
10.2025 - 05.2026
Caregiver
Retirement Ranch
11.2024 - 03.2025
Clovis High School