Genesis Dixon
Arlington
Summary
Customer service professional with experience in financial aid processes and confidential file management. Enhanced customer interactions and streamlined data entry, driving efficient operations and high-quality service. Managed multi-line phone systems and built positive client relationships.
Overview
6
6
years of professional experience
Work History
Customer Service & Front Desk Support
Tarrant County College
01.2023 - Current
- Greeted students and parents, answered multi-line phones, and responded to inquiries regarding financial aid to ensure clarity and support.
- Helping students navigate FAFSA and checking for missing documents.
- Explained deadlines, types of aid, and loan processes to facilitate student understanding and compliance.
- Data entry, scanning, indexing, filing, sorting mail, and assisting with bulk mailings.
- Maintaining student files and confidentiality.
Cashier
Spring Creek BBQ
03.2021 - 01.2023
- Processed payments, issued receipts, and managed refunds and change to ensure smooth transaction experiences.
- Provided friendly customer service and greeted guests to create welcoming shopping environment.
- Assisted customers in locating products and services.
- Answered customer questions and clarified policies to enhance customer understanding and satisfaction.
Customer Service
Six Flags Over Texas
07.2020 - 03.2021
- Guided guests in using Flash Pass system, enhancing ride experience.
- Instructed guests on securing personal belongings while enjoying rides.
- Maintained cleanliness and delivered exceptional guest service.
- Organized groups for efficient ride boarding.
- Checked height requirements to ensure guest safety and compliance.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2024
Diploma -
Lake Worth High School
Lake Worth, TX05-2022
Skills
- Customer relationship management
- Customer interactions
- Appointment scheduling
- Payment processing
- Call routing
- Data management
- Document management
Timeline
Customer Service & Front Desk Support
Tarrant County College
01.2023 - Current
Cashier
Spring Creek BBQ
03.2021 - 01.2023
Customer Service
Six Flags Over Texas
07.2020 - 03.2021
Associate of Arts -
Tarrant County College
Diploma -
Lake Worth High School