ALEXANDER SANTIAGO
Bronx,NY
Summary
Motivated and detail-oriented customer service professional with over two years of experience supporting corporate office operations at 280 park ave class A building on park avenue . Strong background in front desk management, customer service, visitor coordination, and maintaining efficient daily workflow. Recognized for professionalism, reliability, clear communication, and the ability to handle multiple priorities in fast-paced office environments. Seeking an entry-level administrative or office management position in NYC.
Overview
2
2
years of professional experience
Work History
Customer Service / Front Desk & Security Support
Alliance Building Management
New York, NY
07.2023 - Current
- Served as the main front desk contact for tenants, guests, and vendors in a high-end corporate office building.
- Managed visitor check-ins, verify appointments, maintain accurate documentation, and update internal logs.
- Collaborated with office management and security staff to ensure smooth building operations and quick issue resolution.
- Monitoring daily building activity and followed safety protocols to support a secure workplace environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Auburn High School
business management - cyber security
Cayuga community college
Skills
- Google sheets
- Google workplace
- Microsoft Office
- Customer relationship management
- Team collaboration
- Data entry
- Decision-making
- Organization and time management
Timeline
Customer Service / Front Desk & Security Support
Alliance Building Management
07.2023 - Current
High School Diploma -
Auburn High School
business management - cyber security
Cayuga community college