Maximilian Ortega
Austin
Summary
Experience in high-end retail operations and sales with relevant background in customer service. Strengths include inventory management, customer relations, and team collaboration. Potential and ability to improve store operations efficiency and contribute positively to sales goals.
Overview
6
6
years of professional experience
Work History
Sales Support, Back of House Support, Front Desk Host
Suitsupply
Austin
08.2025 - Current
- Tasked with greeting and directing clients, asking them discovery questions on shopping needs and making sure to keep them content while waiting for appointments/spots in line.
- Supported the sales floor with hospitality, customer service, product replenishment and operational service
- Gained knowledge on suiting fabrics, weaves, mills and structure.
- Back of House organization, inventory management and shipment processing.
- Learned to work with and be familiar of fulfillment and inventory systems like Manhattan Systems
- Learned to use RFID scanners to find items efficiently and conduct daily inventory counts
- In charge of keeping eye on store management inventory, such as garment bags, hangers, fulfillment boxes, etc. and ordering more when needed.
- Liaison between salesmen on the floor and stockroom associates, capable of working in both areas.
- Assisted with visual directing, which most often included mannequin management, product arrangement on the floor, making sure to update store inventory as necessary.
- Learned to provide clients with styling advice with suits, textures, fits and colors and general product knowledge.
- Learned to emphasize reconnecting with customers to maintain relations and store image.
- Made connections between rising fashion trends and forecasts and recommending similar items in store.
Seasonal Associate, Part-time Supervisor, Store Keyholder
Brooks Brothers
San Marcos
11.2023 - 07.2025
- Strong emphasis on customer service to drive conversion, units per transaction, and repeat buyers
- Stockroom organization, inventory management, and shipment processing
- Visual merchandising and aesthetic coordination
- Responsible for meeting sales targets, tracked progress of daily, weekly, and monthly sales for evaluations
- Placed top 15 in nationwide selling competition for button-up shirts
- Gained knowledge of retail operations and structure
- Tasked with cash handling for openings and closings
- Responsible for handling the floor and associates during periods as manager on duty
Realtor
Coldwell Banker D'ann Harper Realtors
San Marcos
09.2023 - 08.2024
- Property staging experience
- Weekly market analyses
- Knowledge of local zoning laws
- Client relationship building and outreaching
- Assisted experienced Realtors in open houses and property showings
- Creating graphic designs for promotional purposes
Client Relationship Manager, Main Point of Contact
MOF Painting
Austin
06.2021 - 08.2023
- Direct liaison between client and contractor.
- Scheduling and organizing dates of renovation.
- Client database entry and management
- Building and maintaining client and contractor relationships.
- Handling transactions.
- English-Spanish translation.
- Address client complaints and issues.
- Ensure both contractor and client adhere to agreed terms.
- Help meet target deadlines.
- Keep records of client's desired areas of improvement
- Understanding and helping to meet client goals.
- Collect client feedback on the contractor's performance.
- Assist in refining services.
- Occasional manual and physical labor.
Cook, Customer Service
Einstein Bros Bagels
Cedar Park
08.2020 - 05.2021
- Line cook
- Front of house, Cashier
- Appliance and store cleaning
Education
Real Estate License -
01-2022
High School Degree -
01-2021
Skills
- Google Suites
- Google Docs
- Google Sheets
- Microsoft Suites
- Inventory management
- Client relationship management
- Customer service
- Data entry
- Sales team support
- Fashion retail sales
- Sales transactions
- Sales tracking
- Visual merchandising
- Microsoft Excel
- Typing (50 WPM)
- POS Systems
- Inventory and Fulfillment systems
- Time management
- Multi-tasking
- Interpersonal communication
- Decision making
- Critical thinking
- Detail-oriented
Languages
- Native proficiency in English
- Native proficiency in Spanish
Timeline
Sales Support, Back of House Support, Front Desk Host
Suitsupply
08.2025 - Current
Seasonal Associate, Part-time Supervisor, Store Keyholder
Brooks Brothers
11.2023 - 07.2025
Realtor
Coldwell Banker D'ann Harper Realtors
09.2023 - 08.2024
Client Relationship Manager, Main Point of Contact
MOF Painting
06.2021 - 08.2023
Cook, Customer Service
Einstein Bros Bagels
08.2020 - 05.2021