Ivan Chelaru
Summary
Dynamic professional with extensive experience at Mercedes-Benz Experience, skilled in utilizing CRM systems to elevate customer satisfaction and loyalty. Proven success in managing over 100 Airbnb properties, leading to enhanced service delivery and improved guest feedback. Expertise includes lead generation, tenant relations, and developing efficient operational procedures to drive exceptional results. Committed to fostering lasting client relationships while continually optimizing business operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Crunch Fitness
03.2025 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Airbnb Property Manager
Cinderella & Ko, INC
06.2023 - 01.2025
- Managed a diverse portfolio of over 100 Airbnb properties across key states including California, New York, and Texas
- Managed payroll for property staff, ensuring accurate and timely processing of payments
- Oversaw all operational aspects of property management remotely, ensuring seamless guest experiences from check-in to check-out
- Implemented effective scheduling and operational procedures to enhance efficiency and timeliness, significantly improving service delivery and guest feedback
- Served as the primary point of contact for all guest communications, handling inquiries, bookings, and issues promptly to maintain high satisfaction levels
- Recruited and coordinated teams responsible for maintenance and cleaning, ensuring all properties met high standards of presentation and functionality
- Addressed and resolved issues swiftly, using strong problem-solving skills to maintain operational continuity and guest satisfaction
- Handled resident complaints and expedited maintenance requests.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Managed all maintenance requests from tenants in a timely manner.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Product Specialist/Certified Brand Ambassador
Mercedes-Benz Experience
05.2021 - 06.2023
- Leveraged extensive product knowledge to generate leads and track prospective buyers effectively using advanced CRM systems
- Actively engaged in quarterly corporate training programs to stay abreast of new technologies and product offerings, mirroring the need to understand market trends and automotive details essential for advising clients effectively
- Dedicated to providing exceptional customer service and support, ensuring client satisfaction and loyalty, vital for building a reputation that encourages referrals and repeat business across industries
- Represented Mercedes-Benz at high-profile events, fostering strategic relationships and enhancing brand visibility through expert communication and presentation skills, crucial for generating leads and facilitating successful transactions
Dealership Sales Lot Attendant at Mercedes-Benz
Citrin
09.2020 - 05.2021
- Welcomed and interacted with clients at high-profile Mercedes-Benz events, fostering an environment of exceptional customer service and brand loyalty, skills crucial for greeting and assisting customers as they arrive at the dealership
- Utilized in-depth knowledge of Mercedes-Benz products to strategically organize and display vehicles, ensuring optimal presentation and accessibility on the sales lot, directly transferrable to managing vehicle inventory and movement within a dealership setting
- Assisted in various operational tasks and event setups at the dealership, gaining comprehensive knowledge of dealership workflows, enhancing the ability to adapt and contribute effectively in a dynamic sales environment
- Adhered strictly to safety standards and protocols during events, ensuring secure and efficient handling of vehicles, relevant to maintaining a safe and compliant dealership environment
- Developed and honed advanced communication skills through continuous client interaction and team collaboration, vital for providing excellent client service and handling day-to-day interactions with dealership staff and customers
Education
B.S. - Computer Game Design and Development
Kennesaw State University
12-2026
Real Estate Licence - Salesperson
RealEstateU
07-2024
High School Diploma - AP/Honor Roll Student
Denmark High School
05.2020
Skills
- CRM Systems
- Expensify App
- CloudBeds App
- Uattend App
- Microsoft Office Suite
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Google Workspace
- Google Docs
- Google Sheets
- Google Drive
- Google Slides
- Lead Generation
- Communication
- Negotiation
- Self Started
- Tenant relations
- Accounting operations
- Maintenance scheduling
- Apartment maintenance
Certification
Mercedes-Benz USA Corporate BASE Certification, 06/01/23
Education and Training
Mercedes-Benz USA Corporate BASE Certification, 06/01/23
Languages
English
Native or Bilingual
Timeline
Front Desk Associate
Crunch Fitness
03.2025 - Current
Airbnb Property Manager
Cinderella & Ko, INC
06.2023 - 01.2025
Product Specialist/Certified Brand Ambassador
Mercedes-Benz Experience
05.2021 - 06.2023
Dealership Sales Lot Attendant at Mercedes-Benz
Citrin
09.2020 - 05.2021
High School Diploma - AP/Honor Roll Student
Denmark High School
B.S. - Computer Game Design and Development
Kennesaw State University
Real Estate Licence - Salesperson
RealEstateU
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