Marcos Saavedra Cruz
Hollywood,FL
Summary
Results driven Assistant Manager with 3+ years of experience handling financial transactions, customer service, and daily operations in fast paced environments. Proven ability to manage cash flow, evaluate assets, process secured loans, and maintain accuracy and compliance standards. Strong background in customer relations, problem solving, and sales support. Tech savvy, detail oriented, and quick to learn new systems and procedures.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Crunch Fitness
Pembroke Pines, Florida
12.2025 - Current
- Managed front desk operations, ensuring seamless check-in and checkout processes for members.
- Handled payments and scheduling while resolving customer issues efficiently.
- Assisted members with account inquiries and streamlined check-in and membership services.
- Coordinated with fitness instructors to schedule classes and communicate updates to members effectively.
- Maintained organized records to support smooth front desk operations.
Pawn Broker / Assistant Manager
First Cash
Hialeah, Florida
10.2021 - 12.2025
- Facilitated secured loans by assessing collateral and determining loan amounts to meet customer needs.
- Evaluated and tested jewelry and valuables for authenticity, quality, and resale value.
- Managed daily store operations, including cash handling, loan processing, and transaction oversight.
- Established strong customer relationships through effective communication and personalized service.
- Maintained precise cash drawer balancing and financial records.
- Trained and supervised employees to improve efficiency.
- Ensured compliance with policies and security procedures.
- Negotiated pricing strategies to enhance profitability and customer satisfaction.
Customer Service Cashier
Taco Bell
Hialeah, Florida
01.2021 - 06.2021
- Accurately processed transactions, ensuring a seamless checkout experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided fast-paced customer service, enhancing customer satisfaction.
- Resolved customer inquiries and complaints, fostering positive customer relationships.
- Handled high pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Miami Sunset Senior High School
Miami06-2020
Skills
- Front Desk Operations
- Customer Service
- Cash Handling & Reconciliation
- Financial Transactions
- Loan Processing & Lending
- Administrative Support
- Scheduling Appointments
- Data Entry
- CRM Systems
- Microsoft Office
- Multitasking
- Bilingual (English & Spanish)
- Conflict Resolution
- Sales negotiation
- Fraud detection
- Customer management
Languages
- English
- Spanish
Timeline
Front Desk Associate
Crunch Fitness
12.2025 - Current
Pawn Broker / Assistant Manager
First Cash
10.2021 - 12.2025
Customer Service Cashier
Taco Bell
01.2021 - 06.2021
High School Diploma -
Miami Sunset Senior High School