Natalia Arellano Vargas
Wisconsin Dells
Summary
Customer-Focused Hospitality Professional experienced in delivering exemplary guest experiences and resolving issues in fast-paced environments. Managed front desk operations and supported team collaboration, ensuring high customer satisfaction through effective communication and problem-solving skills. Bilingual in English and Spanish, committed to fostering a positive atmosphere and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
La Quinta by Wyndham
05.2026 - Current
- Welcome guests, manage check-ins/check-outs, answer calls, process reservations and payments, resolve guest concerns.
- Managed guest check-in and check-out procedures efficiently, ensuring smooth operations.
- Provided exceptional customer service, addressing guest inquiries and resolving complaints promptly.
- Coordinated room assignments and maintained accurate occupancy records using property management systems.
Supervisor
Booby Trap Escape Rooms
05.2023 - Current
- Supervised daily operations and trained employees to deliver outstanding customer service and enhance team performance.
- Supervised team operations, ensuring high levels of customer satisfaction in escape room experiences.
- Developed and implemented training programs for new staff to enhance service delivery and efficiency.
- Managed scheduling and staffing to optimize resource allocation for peak operational periods.
Front Desk Receptionist
Timber Falls Adventure Golf
05.2022 - Current
- Processed transactions and assisted guests while balancing cash drawers and organizing work areas.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new employees on operational procedures and customer service standards.
- Ensured compliance with company policies, highest level of customer service and inventory management.
Front Desk Receptionist
Knuckleheads Trampoline & Indoor Amusement Park
Wisconsin Dells, WI
02.2022 - Current
- Provided friendly service and handled transactions accurately to ensure a positive guest experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Training new employees and working closely with management to ensure task are completed.
- Team Leader ( making myself available for new employees to answer any question and feel comfortable)
Education
Bachelor's Degree - Tourism And Hospitality
ESPOL (Escuela Superior Politécnica Del Litoral)
Ecuador07-2024
Skills
- Front Desk Operations
- Front desk management
- Customer Service
- Customer relations
- Client services
- Reservations
- POS systems
- Credit and cash payments
- Time Management
- Multitasking
- Organization
- Attention to Detail
- Conflict Resolution
- Listening skills
- Team Supervision
- Client services
Languages
Spanish (Native)
English (Fluent)
Timeline
Front Desk Associate
La Quinta by Wyndham
05.2026 - Current
Supervisor
Booby Trap Escape Rooms
05.2023 - Current
Front Desk Receptionist
Timber Falls Adventure Golf
05.2022 - Current
Front Desk Receptionist
Knuckleheads Trampoline & Indoor Amusement Park
02.2022 - Current
Bachelor's Degree - Tourism And Hospitality
ESPOL (Escuela Superior Politécnica Del Litoral)