Samantha Murphy
F
Liberty Hill,TX
Summary
Professional with extensive experience in front desk operations and customer service, adept at maintaining organized environments to facilitate efficient check-in and check-out processes. Demonstrated ability to assist members with inquiries, contributing to enhanced customer satisfaction and retention through effective communication and problem-solving skills. Proven track record in training new staff on operational procedures, resulting in improved service quality and team performance. Skilled in managing administrative tasks, including data entry and payment processing, while ensuring compliance with service standards.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Front Desk Associate
Gold's Gym
Cedar Park
05.2016 - Current
- Maintained an organized front desk environment, ensuring smooth check-in and check-out processes for all guests.
- Assisted members with inquiries and concerns, fostering a welcoming atmosphere that enhanced customer satisfaction.
- Processed membership applications and renewals efficiently, contributing to increased member retention and engagement.
- Conducted regular inventory checks and managed equipment supplies, ensuring all resources were available for daily operations.
- Trained new staff on front desk procedures and customer service protocols, improving team performance and service quality.
- Developed and maintained strong relationships with members, encouraging participation in fitness programs and community events.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted guests upon arrival and provided excellent customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Trained newly hired employees on front desk procedures and business operations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Welcomed large volume of guests and improved overall customer service.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Collaborated closely with other departments when necessary.
Education
Liberty Hill High School
Liberty Hill, TXSome College (No Degree) - Photography
Art Institute of Austin
Austin, TXSkills
- Front desk operations
- Customer service excellence
- Membership management
- Payment processing
- Staff training
- Conflict resolution
- Data entry
- Client communication
- Check-in procedures
- Team collaboration
- Guest relations
- Operational efficiency
- Software proficiency
- Front desk technology
- Service quality assurance
- Community engagement
- Multi-line phone systems
- Front office support
- Credit card handling
- Housekeeping
Certification
- Cpr/ first aid/ aed
Timeline
Front Desk Associate
Gold's Gym
05.2016 - Current
Liberty Hill High School
Some College (No Degree) - Photography
Art Institute of Austin