Kalli Reed-Saba
Grand Rapids,MI
Summary
Detail-oriented administrative, customer service, and business support professional with 5+ years of experience managing operations, guest/client interactions, and accurate documentation in fast-paced environments at the same time being reliable and approachable. Strong expertise in analytical thinking, multitasking, problem-solving, and adaptability, with a proven ability to collaborate across teams and streamline processes. Skilled at coordinating tasks, training staff, and supporting operational efficiency while delivering measurable service results.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Residence Inn Grand Rapids Downtown
Grand Rapids, MI
06.2022 - 11.2025
- Welcomed 40-80 clients daily while coordinating check-ins, reservations, and service requests
- Prepared and filled out daily operational reports with attention to detail to sustain accuracy in documentation
- Effectively balanced administrative duties, phone communication with 30+ calls, and walk-in assistance
- Accommodated 20+ guest requests per shift proactively and timely using problem solving and critical thinking
- Exceeded monthly enrollment target (20) by 3×, averaging 60 memberships through strong sales performance
- De-escalated guest/visitor conflicts in person and by phone-maintaining a safe and professional environment
- Trained and onboarded 10+ employees, improving team efficiency and service consistency
Food Service Team Member
Campus Dining (Einstein Bros. Bagels and Subway)
Allendale, MI
09.2018 - 04.2022
- Collaborated with 6-person team while applying adaptability to control customer flow and ensure satisfaction
- Responsible for executing opening and closing procedures while maintaining clean and organized workstations
- Remained observant identifying customer needs in high-volume dining environments of 30+ people at a time
Customer Service Associate | Summer Position
Maxitrol Company
Southfield, MI
06.2021 - 08.2021
- Communication through email to assist 20+ customer inquiries daily, resolving order questions
- Entered daily order entry and importing of shipping logs through Excel to ensure accurate order tracking
- Checked and tracked customer orders on SAP Program while coordinating updates with internal teams
- Completed company inter-office spreadsheets
- Organized and filed 20-50 documents along with 10 drawers of files for efficient retrieval
Education
Bachelor of Science - Global Studies and Societal Impact, Classics
Grand Valley State University
Allendale, MI05-2023
Skills
- Microsoft Office Suite & Cloud File Management (OneDrive, Google Drive)
- Point-of-Sale (POS) Systems, Cash Handling, & Credit Card Handling
- Customer Relationship Management System (CRM-Salesforce)
- Customer Service & Business Operations Systems (Fosse, Empower, SAP)
- Data Entry, Records Management & Order Processing
- Data Research, Collecting, Reporting, & Management
- Office Equipment Operation
- Multi-Line Phone Systems
Accomplishments
- Exceeded membership enrollment targets by 300% through effective communication and relationship management
- Awarded Employee of the Quarter (2024) for excellent operational performance and teamwork
- Contributed to property earning Hotel of the Year (2024) company-wide recognition
- Maintained 95%+ cash handling accuracy in high-traffic customer environments
Timeline
Front Desk Associate
Residence Inn Grand Rapids Downtown
06.2022 - 11.2025
Customer Service Associate | Summer Position
Maxitrol Company
06.2021 - 08.2021
Food Service Team Member
Campus Dining (Einstein Bros. Bagels and Subway)
09.2018 - 04.2022
Bachelor of Science - Global Studies and Societal Impact, Classics
Grand Valley State University
LEADERSHIP EXPERIENCE
Student Manager and Senior Student Manager
Campus Dining GVSU- Allendale, MI
- Supervised up to 15 student team members and trained new hires, coaching to maintain high service standards
- Managed 5 student managers while monitoring overall team performance and task completion
- Streamlined daily operations while delegating tasks and optimizing daily workflow efficiency to reduce errors
- Resolved conflicts and implemented solutions to support a positive and productive environment