Lou Gomez
Pensacola,FL
Summary
Adaptable professional with 10+ years of
experience and a proven knowledge of
customer expectations, guest interactions, and team leadership. Always aiming to
broaden my skillset, I know that I can successfully
fill this position for this company. Motivated
and ambitious; I'm continuously working to
move up and progress whenever I am
working. I am constantly working to
improve myself and those that I directly
work with. I am able to mold my leadership styles to suit the situations at hand, but I also know
when to understand and respect the
degrees of hierarchy and fall back when
necessary. I pride myself on how well I interact with others and I believe that everyone deserves quality treatment. If there is one thing I'm always
trying to do, it is to make a genuine and
positive lasting impression on anyone I encounter.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Highpointe Hotel Corp-The Hampton Inn And Suites
09.2022 - Current
- Assist guests with the check-in process
- Address any concerns that guests may encounter during their stay
- Communicate effectively with all other team members to ensure a heightened experience for guests as well as a quality work environment.
- Cash controls
- The use of Hilton Software: PEP and OnQ
- Experience on all shifts and versed in the audit process
Shift Manager
PET RETAIL BRANDS- PETSUPERMARKERT
07.2021 - 01.2023
- Various miscellaneous retail job related tasks including upselling and cleaning tasks
- Use of a POS system and computer software daily; Opening and closing procedures
- Leading and guiding a team to succeed with tasks and goals
- Cash Controls: Daily safe counts, till maintenance, and till reconciliation
- Customer service: solving problems, selling products, and responding to comments and/or concerns
- Leading a team in a fast paced, and somewhat high-stress environment
- Interact with customers, and be able to effectively listen and resolve whatever the issue may be, and reassure their trust in the quality of service
- Guide team members through new procedures and continuously make sure the procedures are being implemented correctly
- Maneuver through basic daily checklists and efficiently make sure all tasks are properly completed
- Guide and train newly hired staff members
- Assist customers with questions and concerns
- Complete basic cleaning tasks
- Use of a POS system.
Assistant Manager
CBAK, INC.- MCDONALDS
11.2017 - 02.2021
- Various miscellaneous retail job related tasks including upselling and cleaning tasks
- Use of a POS system and computer software daily; Opening and closing procedures
- Leading and guiding a team to succeed with tasks and goals
- Cash Controls: Daily safe counts, till maintenance, and till reconciliation
- Customer service: solving problems, selling products, and responding to comments and/or concerns
- Leading a team in a fast paced, and somewhat high-stress environment
- Interact with customers, and be able to effectively listen and resolve whatever the issue may be, and reassure their trust in the quality of service
- Guide team members through new procedures and continuously make sure the procedures are being implemented correctly
- Maneuver through basic daily checklists and efficiently make sure all tasks are properly completed
- Guide and train newly hired staff members
- Assist customers with questions and concerns
- Complete basic cleaning tasks
- Use of a POS system.
Lead Cashier
TEL STAFFING- THE WATERFRONT RESCUE MISSION
05.2015 - 11.2017
- Various miscellaneous retail job related tasks including upselling and cleaning tasks
- Use of a POS system and computer software daily; Opening and closing procedures
- Leading and guiding a team to succeed with tasks and goals
- Cash Controls: Daily safe counts, till maintenance, and till reconciliation
- Customer service: solving problems, selling products, and responding to comments and/or concerns
- Leading a team in a fast paced, and somewhat high-stress environment
- Interact with customers, and be able to effectively listen and resolve whatever the issue may be, and reassure their trust in the quality of service
- Guide team members through new procedures and continuously make sure the procedures are being implemented correctly
- Maneuver through basic daily checklists and efficiently make sure all tasks are properly completed
- Guide and train newly hired staff members
- Assist customers with questions and concerns
- Complete basic cleaning tasks
- Use of a POS system.
Education
High School Diploma -
BOOKER T. WASHINGTON HIGH SCHOOL
Pensacola, FL05.2014
Skills
- Customer Service
- Customer Recovery
- Retail Sales
- Group Interactions
- POS Systems Usage
- Problem Solving
- Situational Adaptability
Certification
Certified Food Service Manager, ServSafe, 2018-2023
Adult First Aid/CPR/AED, American Red Cross, 2023-2025
Timeline
Front Desk Agent
Highpointe Hotel Corp-The Hampton Inn And Suites
09.2022 - Current
Shift Manager
PET RETAIL BRANDS- PETSUPERMARKERT
07.2021 - 01.2023
Assistant Manager
CBAK, INC.- MCDONALDS
11.2017 - 02.2021
Lead Cashier
TEL STAFFING- THE WATERFRONT RESCUE MISSION
05.2015 - 11.2017
High School Diploma -
BOOKER T. WASHINGTON HIGH SCHOOL
Certified Food Service Manager, ServSafe, 2018-2023
Adult First Aid/CPR/AED, American Red Cross, 2023-2025
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