Natalie Ann Algis
Arcata,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
8
8
years of professional experience
Work History
Guest Services Representative
Hampton Inn and Suites Hotel
01.2014 - 01.2018
- Provided top-notch guest services, including check in/check out procedures, reservations, and guest inquires
- Ensured guest satisfaction by addressing concerns and resolving issues in timely manner
- Collaborated with hotel staff to deliver seamless and enjoyable guest experience.
Customer Service Specialist
Wing Wah Restaurant
01.2011 - 01.2014
- Specialized in delivering high quality customer service in busy restaurant setting
- Handled customer orders, resolved issues promptly, and maintained positive dining experience
- Demonstrated strong communication and interpersonal skills.
Hostess, Waitress and Customer Service Representative
Chart Room Marina Restaurant
01.2010 - 01.2012
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Some College (No Degree) - Music Theory And Composition
College of The Redwoods
Arcata, CAHigh School Diploma -
Del Norte High School
Crescent City, CA01.2006
Skills
- Excellent Customer Service
- Communication Skills
- Attention to Detail
- Multitasking
- Positive attitude
- Ability to Work Under Pressure
Timeline
Guest Services Representative
Hampton Inn and Suites Hotel
01.2014 - 01.2018
Customer Service Specialist
Wing Wah Restaurant
01.2011 - 01.2014
Hostess, Waitress and Customer Service Representative
Chart Room Marina Restaurant
01.2010 - 01.2012
Some College (No Degree) - Music Theory And Composition
College of The Redwoods
High School Diploma -
Del Norte High School
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