Ariel Flowers
Charlotte,,NC
Summary
Dynamic professional skilled in managing front desk operations and delivering compassionate customer service. Expertise in coordinating appointments, handling sensitive information, and ensuring accuracy in documentation. Committed to maintaining efficiency and confidentiality while meeting diverse customer needs in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Guest Services Representative
Graduate by Hilton, Schulte Hospitality Group
Columbia, SC
03.2026 - Current
- Managed front desk operations including greeting visitors, answering multi-line telephone systems, directing calls, and taking accurate messages.
- Delivered clear and compassionate customer service.
- Maintained guest records accurately, ensuring confidentiality of sensitive information to protect privacy.
- Completed check-in and check-out procedures with accuracy, verifying guest information to ensure a smooth process.
- Resolved guest concerns with professionalism, utilizing effective problem-solving and communication skills to enhance satisfaction.
- Adapted quickly to evolving priorities and systems, ensuring effective response to new challenges.
- Maintained a clean reception area to create a welcoming environment for visitors.
Crew Member
Trader Joe's
03.2024 - 02.2026
- Provided friendly, efficient customer service to enhance customer satisfaction in high-volume retail environment.
- Processed cash, credit, debit, check, and gift card transactions accurately.
- Managed multiple responsibilities to consistently meet productivity and service expectations.
- Collaborated with team members to maintain an efficient workflow.
- Generated purchase orders while maintaining accuracy and attention to detail.
Customer Loyalty Agent
Teleperformance
10.2022 - 11.2023
- Responded to high-volume inbound customer inquiries with professionalism and empathy.
- Utilized strong communication and problem-solving skills to significantly enhance customer satisfaction.
- Coordinated with billing, technical support, and shipping departments to efficiently resolve complex customer issues.
- Documented customer interactions in electronic systems, ensuring accurate and detailed records for reference.
- Maintained confidentiality of customer information by adhering to privacy policies.
Executive Assistant
New Freedom Project
Atlanta, Georgia
06.2020 - 09.2022
- Coordinated meetings and prepared agendas for leadership discussions to facilitate strategic decision-making.
- Managed executive calendars and scheduled appointments to maximize executive availability.
- Prepared reports, presentations, agendas, and minutes for executive staff.
- Maintained confidential files and organized important documents for easy access.
- Monitored incoming emails and responded promptly to maintain seamless communication flow.
- Assisted in event planning by arranging logistics and required materials.
Education
High School Diploma / GED -
Skills
- Customer Service
- Front Desk and Administrative Support
- Appointment Scheduling
- Multi-Line Telephone Systems
- Documentation management
- Time Management & Multitasking
- Task prioritization
- Excellent organizational skills
- Team Collaboration
- Conflict Resolution
- Strong Written & Verbal Communication
- Independent and team player
- Professionalism and confidentiality
Timeline
Guest Services Representative
Graduate by Hilton, Schulte Hospitality Group
03.2026 - Current
Crew Member
Trader Joe's
03.2024 - 02.2026
Customer Loyalty Agent
Teleperformance
10.2022 - 11.2023
Executive Assistant
New Freedom Project
06.2020 - 09.2022