Apollo Kudsi
SAN JOSE,CA
Summary
Customer service professional with experience in fast-paced food service guest services and event operations. Strong skills in cash handling, POS systems, food safety, team support, and clear communication. Known for dependable scheduling, quick learning, and consistent delivery of smooth guest experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Guest Services Representative
Levi's Stadium
Santa Clara, CA
09.2026 - Current
- Provide exceptional customer service during NFL games, concerts, and major events in a fast-paced, high-volume environment.
- Assisted guests with seating, navigation, accessibility, and general inquiries, resolving concerns to enhance guest experience.
- Operate electronic ticket-scanning systems, verify admission, and ensure efficient guest entry while following stadium protocols.
- Collaborated with security personnel, supervisors, and team members to ensure safety and organization of stadium operations.
- Handled various assignments throughout stadium operations. throughout the stadium, demonstrating strong communication, problem-solving, and organizational skills.
Middle School Basketball Coach
Caroline Davis Intermediate School
San Jose, CA
10.2024 - Current
- Coached middle school boys' and girls' basketball teams, creating structured practice plans, drills, and game strategies to enhance player development. Both teams were successful and made it to the playoffs while learning much.
- Developed fundamental skills, teamwork, and sportsmanship in a supportive, engaging environment, enhancing player confidence and collaboration.
- Motivated players to enjoy the game while improving their performance and personal growth both on and off the court.
- Fostered a positive team culture that emphasized competition and fun, contributing to players' overall development and enjoyment of the sport.
Amateur Photographer
California State University
San Jose, CA
09.2020 - Current
- Specialized in sports photography, capturing dynamic images for high school yearbook over two years.
- Covered university sports events for The Highlander Newspaper, enhancing visual storytelling for campus community.
- Executed numerous event photoshoots, including proms and birthdays, delivering lasting memories for clients.
- Gained experience in automotive photography by capturing detailed promotional images of vehicles.
- Also heavily experienced with editing software like Lightroom and Adobe Photoshop.
Team Member
Dave's Hot Chicken
San Jose, CA
09.2025 - 11.2025
- Delivered fast, friendly customer service by taking orders and answering questions to enhance guest experience in high-volume environment
- Processed cash and electronic payments accurately while operating POS system, ensuring smooth transactions
- Worked with team members to manage rush-hour demands and sustain efficient service
- Prepared food items according to company recipes, portion standards, and safety guidelines
- Followed health and safety regulations, including food handling, sanitation, and temperature control
- Maintained a clean and organized work area, including dining spaces, prep stations, and equipment
- Assisted with restocking supplies, organizing inventory, and supporting opening or closing duties
Line Cook and Prep Cook
Happy Hollow Park and Zoo
San Jose, CA
06.2023 - 08.2025
- Supervise daily operations within the park's primary food court, ensuring a safe, efficient, and guest-friendly environment.
- Monitor food quality, inventory, and cleanliness to uphold park and health department regulations.
- Trained and mentored new team members on food preparation, handling, and storage procedures, ensuring compliance with health and safety standards.
- Coordinated team scheduling and task delegation to ensure smooth service during peak hours.
- Provide excellent customer service by assisting guests and season pass holders, addressing questions, and ensuring a positive dining experience.
- Assist in conflict resolution and guest concerns with professionalism and efficiency.
- Collaborated with park leadership to maintain operational consistency and improve guest satisfaction.
Barista
Snowman Hot Chocolate
San Jose, CA
11.2022 - 01.2025
- Served hundreds of guests, fostering a warm and welcoming atmosphere that enhanced their overall experience.
- Ensured accuracy and quality of beverages, elevating presentation during high-volume seasonal operations.
- Prepared and decorated hot chocolates, coffees, teas, and ciders in a festive and appealing manner to enhance the holiday experience.
- Created positive, memorable experiences for families and visitors at annual Christmas in the Park event.
Rides Operator
Happy Hollow Park and Zoo
San Jose, CA
06.2022 - 10.2022
- Supervised operation of children's rides, ensuring compliance with safety protocols and operational standards to create a secure environment for guests.
- Conducted daily pre-operation inspections and safety checks, promptly reporting technical issues to maintenance teams to minimize ride downtime.
- Delivered clear, age-appropriate instructions to children and families to ensure safe and enjoyable ride experiences.
- Provided attentive, family-oriented guest service by assisting children and parents, addressing concerns, and creating a welcoming environment.
- Applied strong situational awareness and problem-solving skills when responding to ride malfunctions or guest needs.
- Maintained cleanliness and organization of ride areas, enhancing overall park presentation and contributing to guest satisfaction.
Education
Associate's degree - Business Administration
De Anza College
Cupertino06-2027
High School Diploma -
Oak Grove High School
San Jose, CA06-2023
Some College (No Degree) -
University of California, Riverside
Riverside, CASkills
- Customer service
- Guest services
- Guest engagement
- Cash handling
- POS systems
- Food handling
- Sanitation procedures
- Health code compliance
- Apparel retail experience
- Retail sales
- Sales
- Upselling
- Team leadership
- Working with children
- Sports
- Event photography
- Photography
- Video editing
- Editing
- Social media management
- Content creation
- Customer communication
- Customer support
- Consumer customer service
- Effective communication
- Team sports
- Employee relationship building
- Attention to detail
- Cleaning Experience
- Mopping
- Kitchen maintenance
- Driving
- Adhering to traffic regulations
- Technical support
- Computer skills
- Retail math
- Pricing
- Stocking
- Productivity software presentation
- Food service
- Hospitality
- Food service
- Restaurant experience
- Math
- Basic math
- Sanitation
- Moving
- Driving
- Product presentation
- Apparel retail experience
- Health and safety standards
- Attention to detail
- Stocking
- Mopping
- Basic math
- Productivity software
- Content creation
Personal Information
Driving License: Driver's License
Certification
- Food Handler Certification
- Driver's License
- CPR Certification
- Guard Card
- ServSafe Food Handler Certification
Languages
English
Timeline
Guest Services Representative
Levi's Stadium
09.2026 - Current
Team Member
Dave's Hot Chicken
09.2025 - 11.2025
Middle School Basketball Coach
Caroline Davis Intermediate School
10.2024 - Current
Line Cook and Prep Cook
Happy Hollow Park and Zoo
06.2023 - 08.2025
Barista
Snowman Hot Chocolate
11.2022 - 01.2025
Rides Operator
Happy Hollow Park and Zoo
06.2022 - 10.2022
Amateur Photographer
California State University
09.2020 - Current
Associate's degree - Business Administration
De Anza College
High School Diploma -
Oak Grove High School
Some College (No Degree) -
University of California, Riverside