Lisa Ann M. Lin
Honolulu
Summary
Dedicated Guest Services Representative with strong complaint resolution and operational efficiency skills. Committed to enhancing guest experiences through effective check-in procedures and customer relationship management.
Overview
26
26
years of professional experience
Work History
Guest Services Representative
Club Wyndham @Waikiki Beach Walk
Honolulu
09.2018 - Current
- Delivered exceptional customer service to enhance guest experiences.
- Managed daily operations in fast-paced hospitality environment.
- Resolved guest inquiries and complaints efficiently and courteously.
- Assisted guests with check-in and check-out processes efficiently.
- Provided information on local attractions and hotel amenities to enhance guest experience.
- Coordinated with housekeeping staff to maintain room readiness for guests.
- Communicated effectively with team members to address guest needs quickly.
- Maintained a clean and organized front desk area for welcoming environment.
- Handled payment processing and provided customers with receipts and proper bills and change.
Guest Relations Concierge
Royal Lahaina Resort
Lahaina
07.2009 - 07.2018
Guest Services Agent
Royal Lahaina Resort
Lahaina
07.2000 - 07.2009
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Managed check-in and check-out processes efficiently for all guests.
- Collaborated with team members to enhance overall guest experience at the resort.
Education
Associate of Applied Science - Business Administration
University of Hawaii Maui College
Kahului, HI05.2018
High School Diploma -
H. P. Baldwin High School
Wailuku, HI05.1988
Skills
- Customer service
- Complaint resolution
- Hotel management
- Operational efficiency
- Check-in procedures
- Customer relationship management
Affiliations
Wish Day - Dukes Beach clean-up, Waikiki
References
References available upon request.
Timeline
Guest Services Representative
Club Wyndham @Waikiki Beach Walk
09.2018 - Current
Guest Relations Concierge
Royal Lahaina Resort
07.2009 - 07.2018
Guest Services Agent
Royal Lahaina Resort
07.2000 - 07.2009
Associate of Applied Science - Business Administration
University of Hawaii Maui College
High School Diploma -
H. P. Baldwin High School