Ma’riya Headley
Tempe,AZ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Guest Services Representative
GoodNight Premium Stays
2023.06 - Current
- Handle inbound/outbound customer service calls through phone, email, and in-person meetings
- Manage online guest communication through various booking platforms to answer questions, provide home access instructions, verify payments, and other management to support confirmed reservations
- Collaborate with team to identify opportunities, plan, and execute management of potential customer issues
- Dispatch maintenance or field as needed and coordinate repairs with vendors Ability to be a calming force when difficult situations arise
- Ability to express empathy to the guest during stress, work with other team members, and problem-solve the situation
- Ability to work in a fast-paced, dynamic, luxury hospitality service environment while remaining calm and productive under pressure.
Sales Representative
Direct Fairways LLC
2022.12 - 2023.06
- Generate cold-calling leads to business owners near a golf course
- Negotiating and closing deals through negotiation, asking questions, and overcoming objections
- Build and maintain relationships with business owners by providing support and staying in touch to ensure satisfaction with the product
- Setting weekly sales goals, developing strategies, and tracking progress
- Meeting sales and outgoing call quotas.
Cashier/Checker
WinCo Foods
2022.10 - 2022.12
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Team Member
Chipotle Mexican Grill
2021.10 - 2022.12
- Prepare ingredients, cook and assemble food items, and maintain a clean organized kitchen
- Handle cash and credit card transactions, and ensure a balanced cash register at the end of the shift
- Train new team members on customer service and daily tasks
- Be friendly, knowledgeable, and able to answer customers’ questions.
Assistant Manager
Dominos Pizza LLC
2020.08 - 2021.07
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Responsible for making sure shifts are operating in an effective manner overseeing all employees' work
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Making sure safety and health regulations are adhered to
- Responsible for the daily operation of cash flow and restaurant revenue
- Ensuring customers have a positive experience with their visit or order
- Responsible for opening or closing the restaurant adhering to timing and cleaning measures.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Science - Criminal Justice And Criminology
Arizona State University
Tempe, AZ12.2024
Diploma -
Valley View High School
Moreno Valley, CA06.2021
Skills
- Customer Service
- Reservation Management System
- Product and service knowledge
- Issue Resolution
- Product Sales
- Computer Skills
- Leadership
- Organization
- Interpersonal Skills
- Analytical Skills
- Adaptability
- Quick Learner
Timeline
Guest Services Representative
GoodNight Premium Stays
2023.06 - Current
Sales Representative
Direct Fairways LLC
2022.12 - 2023.06
Cashier/Checker
WinCo Foods
2022.10 - 2022.12
Team Member
Chipotle Mexican Grill
2021.10 - 2022.12
Assistant Manager
Dominos Pizza LLC
2020.08 - 2021.07
Bachelor of Science - Criminal Justice And Criminology
Arizona State University
Diploma -
Valley View High School
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