Alejandro Callado
Chula Vista,CA
Summary
Professional Summary
Experienced customer service agent and life-long people person who believes you can learn something from everyone. Expect to receive adamant attention to detail, a positive attitude toward team members and guests, and a desire to make each day better than yesterday. If you are looking for someone who will provide the best customer service, develop the deepest connections with customers, and make the most effort to boost revenue and bolster the image of the company, then I'm your man.
Overview
5
5
years of professional experience
Work History
Guest Services Representative
Jamul Casino
10.2023 - 04.2024
- Participated in daily pre-shift meetings with the goal of aligning team members and facilitating communication.
- Engaged in promotion directly to customers for planned upcoming events.
- Listened and addressed customers' questions while engaging in friendly conversation to create positive experiences associated with the company brand.
- Managed, organized, and maintained a bank of up to $150,000 dollars in cash and chips.
Pizza Delivery Driver
Papa John's Pizza
06.2022 - 12.2022
- Promoted a positive image for the business by providing excellent customer service.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Helped ease rush hour pressure by assisting all team members with necessary tasks whenever possible.
- Maintained food and safety regulation standards.
- Counted cash and split tips with drivers at end of each shift.
Instructional Aide
Chula Vista Elementary School District
02.2021 - 08.2021
- Worked one-on-one with special needs children to assist complete their daily tasks and develop healthy socialization.
- Collaborated with teachers and parents in calls or meetings to meet specific goals based on each child.
- When possible assisted other departments while my position-specific tasks are completed.
Instructional Aide
Chula Vista Elementary School District
01.2020 - 06.2020
Sandwich Artist
Subway
12.2018 - 06.2019
- Significantly increased revenue for the business through suggestive selling.
- Fostered positive relationships with customers to encourage repeat customers.
- Prepared food items to meet customers' specifications.
- Cash drop in and out of secured safe.
Education
High School Diploma -
Hilltop High School
Chula Vista, CA06-2019
Skills
- Excellent Customer Service
- Bilingual
- Teamwork
- Cash Counting
- Computer Skills
- Calm Under Pressure
- Punctuality
Timeline
Guest Services Representative
Jamul Casino
10.2023 - 04.2024
Pizza Delivery Driver
Papa John's Pizza
06.2022 - 12.2022
Instructional Aide
Chula Vista Elementary School District
02.2021 - 08.2021
Instructional Aide
Chula Vista Elementary School District
01.2020 - 06.2020
Sandwich Artist
Subway
12.2018 - 06.2019
High School Diploma -
Hilltop High School
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