Adrian Walker Jr
St Louis,United
Summary
Savvy expert diversely experienced in troubleshooting computer hardware and software issues in customer-focused environment, along with specializing in vulnerability management. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Motivated by challenges and opportunities to apply skills and creativity to solve real-world problems. Specialist in Cybersecurity with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures. Enhancing knowledge in cybersecurity everyday.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Desk Analyst
Frontline Managed Services
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Collaborated with internal partners to effectively resolve user hardware or software issues.
- Answered over 60+ calls on regular, in order to analyze and find basic and complex solutions to technical issues.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Computer Graphic Designer
Eureka College
06.2020 - 03.2021
- Collaborated closely with product leads, visual designers, user researchers and internal operations stakeholders to define, design, layout, review and prepare files for distribution or printing.
- Improved and promoted style guides for different projects to enforce visual design consistency.
- Delivered slicks, brochures, internal communications and other graphic design projects.
- Organized source files and tracked different document versions.
Education
Bachelor's degree - Digital Media & Design/Computer Science
Eureka College
Illinois03.2020
Computer Graphics
Bradley University
IllinoisMathematics and Computer Science
Iowa Wesleyan University
Mount Pleasant, IASkills
- Vulnerability Management
- Microsoft Office Specialist: Outlook Associate (Office 2019) - Microsoft
- Vulnerability Scanning
- Operating Systems
- Customer Service
- Computer Science
- ServiceNow
- Coding Experience
- Cascading Style Sheets (CSS)
- Active Directory
- Virtual Private Network (VPN)
- SYSPLEX
- Desktop support
- Data security
- Qualys Cloud Platform
- Oracle Cloud Platform
Certification
Introduction to z/OS - IBM Certified Duo Help Desk Administrator - Duo Security Issued Apr 2023 - Expires Apr 2025
Microsoft Office Specialist Issued April 2023
Timeline
Computer Graphic Designer
Eureka College
06.2020 - 03.2021
Service Desk Analyst
Frontline Managed Services
Bachelor's degree - Digital Media & Design/Computer Science
Eureka College
Computer Graphics
Bradley University
Mathematics and Computer Science
Iowa Wesleyan University
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