Andrew Thompson
Kissimmee,FL
Summary
- Experienced Vulnerability Management Analyst skilled in identifying and mitigating security vulnerabilities across IT infrastructures. Proficient in conducting thorough assessments, using industry-leading tools, and collaborating with cross-functional teams to enhance cybersecurity resilience. Committed to continuous improvement and staying up-to-date with emerging cybersecurity threats and trends for robust protection of critical assets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
WellStar Health System Inc
Marietta, Georgia
11.2022 - Current
- Provided phone technical support to over 800 new end-users for WellStar Health System Go Live projects
- Delivered Tier I hardware/software support for the Go live onboarding project for 9 new hospitals and 5 health parks, more than 80 rehabilitation centers, 20 Urgent Care locations and more than 300 medical office locations for the WellStar Health System
- Assist end-users with remote and local network access to the EHR(Electronic Health Records) system known as EPIC
- Provided Technical support with PPG encryption and configuration for remote end-users via VPN access using Palo Alto(Global Protect) Citrix receiver and Citrix Workspace XenDeskTop
- Assist user with technical support experiencing issues with remote access from their home PC's or work Laptop's by use of Microsoft Authenticator, Bomgar Cloud or VMWare Horizon Client
- Verified end-users account information as well as assist and perform password resets.
Analyst, Vulnerability Management
Qualys - Training
Remote, Georgia
07.2023 - 06.2024
- Identify and prioritize security risks through frequent vulnerability assessments and penetration testing.
- Managed the maintenance and updates of vulnerability management tools and systems, ensuring precision in security issue tracking.
- Identified process improvement opportunities across the organization.
- Contributed to collaborative cross-functional efforts on analytics-related projects.
- Recorded precise and complete information for analysis purposes.
Cybersecurity Awareness Team
MASTERCARD
Remote, Georgia
01.2024 - 01.2024
- Performed job simulation and analyzed security awareness on Mastercard's Security Awareness Team.
- Collaborated in identifying and reporting security threats, specifically those related to phishing.
- Implemented comprehensive security training in identified business segments.
- Increased awareness of security significance and fostered a sense of responsibility among employees through the creation of informative materials such as pamphlets and presentations.
Cybersecurity Auditor(GRC)
Simply Cyber.io/ Training
Remote, Georgia
07.2023 - 07.2023
- Conducted audits on a specific portion of NIST SP 800-53 cybersecurity controls, performing interviews, reviewing documentation, and conducting system tests to ensure compliance.
- Evaluated system security controls and risk management processes to uncover potential vulnerabilities.
- Assessed the effectiveness and efficiency of various IT components by conducting independent evaluations.
Help Desk Support Specialist
Verizon Wireless
Alpharetta, Georgia
08.2021 - 11.2022
- Offered effective technical solutions for diverse concerns related to computer systems, software, and hardware.
- Managed installation, modification, updating, and repair of computer hardware and software while successfully leading a new phone system rollout.
- Adeptly addressed challenges associated with LAN, WAN, and additional system troubleshooting.
- Enhanced client loyalty and expanded business opportunities through the delivery of high-quality support service, resulting in the acquisition of 57 new accounts.
- Provided post-resolution support to customers, resolved their issues, and captured feedback on the help desk experience.
- Evaluated user issues through a comprehensive approach involving test scripts, personal expertise, and probing questions.
Assistant Manager
Verizon Wireless
Douglasville, Georgia
04.2018 - 11.2022
- Contributed to coordinating and managing assignments for enhanced operational performance.
- Developed sales and profit enhancement strategy.
- Elevated employee performance levels, fostering greater job satisfaction and commitment.
- Enhanced workforce productivity by maintaining optimal staffing levels through strategic scheduling practices and diligent absence tracking.
- Enhanced store operations by implementing new processes and procedures, resulting in increased efficiency.
- Contributed to the development of strategic plans for business growth and improvement in collaboration with the management team.
- Supported interdepartmental communication through regular attendance at meetings and timely provision of updates.
Lead Solutions Speacilist
Verizon Wireless
Canton, Georgia
08.2014 - 04.2018
- Enhanced customer experience through personalized interactions and providing tailored solutions to meet their unique needs.
- Achieved exceptional results in exceeding monthly quotas and assisting in the development of incoming solutions specialist.
- Streamlined sales processes to ensure optimal performance and increased productivity at the store.
- Demonstrated leadership in driving sales achievements by managing multiple metrics such as small business all-new product lines and district initiatives.
Education
Certification in Microsoft Certified: Azure Cloud Security Engineer - Cloud Security
Microsoft
Remote09.2024
Certification in Security Compliance and Identity Fundamentals - Information Technology
Microsoft
Remote07.2024
Certification in Vulnerability Management - Information Technology
Qualys
Remote06-2024
Certificate Of Completion in GOVERENCE RISK COMPLIANCE - Information Technology
GOVERENCE RISK COMPLIANCE MASTERY
Remote02.2024
Certificate Of Completion in Information Technology Support - Information Technology
GOOGLE
Remote01.2018
Bachelor of Arts - Business Administration
University of Phoenix
Remote05.2008
Skills
- Firewall
- TCP/IP
- Networking
- LAN
- WAN
- MAN
- WLAN
- VPN
- Router
- Vulnerability Management
- Detection Response
- Risk Management Framework
- NIST Cybersecurity Framework
- PCI Compliance
- CIA Triad
- PCI DSS Framework
- Intrusion Detection System
- MITRE ATT&CK framework
- Active Directory
- Azure Active Directory
- CyberArk
- Cybersecurity assessment
- Cybersecurity Risk Management
- Maturity Assessment
- ServiceNow
- Asset Management
- Security Education
- Awareness
- Audit
- Third Party
- Supply chain control assessments
- Identity Access Management
- Microsoft Authenticator(MFA)
- Threat Intelligence
- Compliance Auditing
- SailPoint - OneID
- Bomgar Cloud
Projects
- Governance Rick & Compliance - Company Audit Training
- Simply Cyber.io/ Training, - Conducted comprehensive audits of NIST SP 800-53 cybersecurity
controls, employing interviews, document reviews, and system tests
to ensure compliance.
Executed comprehensive NIST SP 800-53 control audits, leveraging
interviews and system tests to enhance compliance. Applied NIST
Cybersecurity Framework insights to strengthen security programs.
Conducted thorough cybersecurity audits, identifying critical
vulnerabilities and proposing actionable solutions. Streamlined
compliance processes, significantly reducing audit completion
time.
IT Governance Risk Compliance Mastery, Capstone Project
- Executed comprehensive NIST SP 800-53 control audits, leveraging interviews and system tests to enhance compliance. Applied NIST Cybersecurity Framework insights to strengthen security programs. Conducted thorough cybersecurity audits, identifying critical vulnerabilities and proposing actionable solutions. Streamlined compliance processes, significantly reducing audit completion time.
Certification
- Certification in Vulnerability Management, Qualys, Remote, Georgia, 07/2023 - 06/2024
- Certification Microsoft Certified: Security Compliance and Identity Fundamentals, Microsoft, Remote, Georgia, 07/2024
- Governance Risk Compliance Certificate Of Completion, Governance Risk Compliance Mastery, Remote, 02/2024, 02/2024
- Microsoft Certified: Azure Cloud Security Engineer, Microsoft, Remote, 09/2024
Timeline
Cybersecurity Awareness Team
MASTERCARD
01.2024 - 01.2024
Analyst, Vulnerability Management
Qualys - Training
07.2023 - 06.2024
Cybersecurity Auditor(GRC)
Simply Cyber.io/ Training
07.2023 - 07.2023
IT Service Desk Analyst
WellStar Health System Inc
11.2022 - Current
Help Desk Support Specialist
Verizon Wireless
08.2021 - 11.2022
Assistant Manager
Verizon Wireless
04.2018 - 11.2022
Lead Solutions Speacilist
Verizon Wireless
08.2014 - 04.2018
Certification in Microsoft Certified: Azure Cloud Security Engineer - Cloud Security
Microsoft
Certification in Security Compliance and Identity Fundamentals - Information Technology
Microsoft
Certification in Vulnerability Management - Information Technology
Qualys
Certificate Of Completion in GOVERENCE RISK COMPLIANCE - Information Technology
GOVERENCE RISK COMPLIANCE MASTERY
Certificate Of Completion in Information Technology Support - Information Technology
GOOGLE
Bachelor of Arts - Business Administration
University of Phoenix