CHRISTIAN BIBAY
Virginia Beach,VA
Summary
Experienced IT Service Desk Analyst with a strong interest in transitioning into the cybersecurity field. Committed to continuous learning and professional development, eager to leverage skills and knowledge to make valuable contributions in safeguarding valuable assets against cyber threats. Thrives in collaborative team environments, excited about the opportunity to join a like-minded team that upholds the principles of the CIA triad to ensure confidentiality, integrity, and availability of critical information.
Overview
22
22
years of professional experience
Work History
IT Service Desk Analyst
Science Applications International Corporation
06.2024 - Current
- Closes IT support tickets for NMCI end users (2000+ to date), effectively solves or escalates IT issues.
- Provides technical support of hardware, systems, sub-systems and/or applications.
- Takes detailed notes of the problem the user is experiencing; determines steps they can take to resolve.
- Interacts with the end-user to resolve the user's technical issues.
- Shadows the next group of NMCI IT Service Desk Analyst providing valuable feedback and training.
- Tools used: Active Directory Users and Computers, Multi-Tool, SM Notepad, ADAEO, PowerShell, Admin command prompt, RAS Tools, MSRA, RDC, MECM, Deltek.
- Common Problem-solving scenarios: Outlook Profile Rebuilds, GAL sync, VPN connection assistance, Printer/Scanner mapping, Drive Mapping, group policy updates and enforcement, network troubleshooting, BitLocker encryption/unlock, firmware updates, Trellix actions, Configuration Manager Actions.
- Manages high levels of call flow and responded to technical support needs.
- Configures hardware, devices, and software to set up work stations for employees.
- Patches software and installed new versions to eliminate security problems and protect data.
- Installs, configures and maintains computer systems and network connections.
- Monitors system performance to identify potential issues.
- Diagnoses and troubleshoots hardware, software and network issues.
- Responds to customer inquiries and provides technical assistance over phone.
Cybersecurity Specialist Intern
Prism Maritime, LLC.
02.2023 - 04.2023
- Implemented and validated of CMMC 2.0 – NIST 800-171 controls.
- Administered Bitdefender, NinjaRMM, Microsoft 365, Azure, Cisco Umbrella, and IT Glue.
- Researched Cybersecurity Awareness training with KnowBe4.
- Recommend improvements in security systems and procedures.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
IT Administrator
Tidewater Pediatrics, P.C.
09.2002 - 01.2023
- Managed network administration, troubleshooting, hardware configuration, system backup for the SOHO.
- Installed and managed hardware and software solutions.
- Oversaw IP camera installation and administration for building security.
Education
Bachelor of Science - Computer and Information Science, Cyber and Information Security Technology
EAST COAST POLYTECHNIC INSTITUTE UNIVERSITY
Norfolk, VA06.2023
Skills
- Firewall
- Wireless Security configuration
- Common protocols
- Packet capture and analysis
- PfSense
- Active Directory management
- Server 2019
- Word
- PowerPoint
- Excel
- Ubuntu
- Kali Linux
- Cent OS 8
- Fedora
- Parrot OS
- Shell Scripting
- Flowgorithm
- Visio
- Cisco Packet Tracer
- AWS
- Palo Alto Networks
- Ansible
- Microsoft Access
- Metasploit
- VMware
- Python
- C
- Principles of Cybersecurity
- Ethical Hacking
- Executive Summaries and Presentations
- Remote support
- Security awareness
- Application support
- Incident management
- System monitoring
- Escalation management
- Operating systems
- Network troubleshooting
- Hardware support
- User credential management
- Call recordkeeping
- Desktop support
- Service support
- Software diagnosis
- Hardware diagnostics
- Network diagnostics
- Technical documents comprehension
- Analytical thinking
- Customer success management
- Access issue resolution
- Product knowledge
- Technical troubleshooting
- Information protection
- Performance testing
- Microsoft outlook
- Ticket management
- Active listening
- Customer service
Certifications and Clearance
- CompTIA A+, Candidate ID COMP001021917223, Expiration Date 5/10/2026
- CompTIA Security+, Candidate ID COMP001021917223, Expiration Date 5/10/2026
- Active Secret Clearance
Timeline
IT Service Desk Analyst
Science Applications International Corporation
06.2024 - Current
Cybersecurity Specialist Intern
Prism Maritime, LLC.
02.2023 - 04.2023
IT Administrator
Tidewater Pediatrics, P.C.
09.2002 - 01.2023
Bachelor of Science - Computer and Information Science, Cyber and Information Security Technology
EAST COAST POLYTECHNIC INSTITUTE UNIVERSITY
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