Adrian Ward
RALEIGH,North Carolina
Summary
Remote work wizard with over 3 years of experience in virtual collaboration and communication. Proven track record of delivering high quality work and exceeding expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Loan Systems Production Analyst
North Carolina State Employees Credit Union
01.2016 - Current
- Communicated virtually with branches to correct balancing issues and answer questions.
- Worked remotely and independently balancing general ledgers, real estate, closed end loans, charge off loans, ML 15 and branches.
- Used excel and work day to submit reports, journal entries to accounting to correct balancing issues.
- Prepared morning production reports for loan systems department and other operation departments.
Lending Officer
North Carolina State Employees Credit Union
03.2013 - Current
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Operations Supervisor
UPS
03.2005 - 04.2017
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
Education
Bachelor of Arts - Accounting
University of Phoenix
Tempe, AZ06.2012
Bachelor of Arts - Business Administration
North Carolina Central University
Durham, NC12.2001
Skills
- Time Management
- Digital communication
- Self Motivation
- Customer Support
- Banking
- Independent
- Technology
- Organization
- Team player
Certification
2017- Accredited Financial Counselor (AFC)
2018- Volunteer Income Tax Assistance (VITA)
2019- Accident and Health Insurance License
Timeline
Loan Systems Production Analyst
North Carolina State Employees Credit Union
01.2016 - Current
Lending Officer
North Carolina State Employees Credit Union
03.2013 - Current
Operations Supervisor
UPS
03.2005 - 04.2017
Bachelor of Arts - Accounting
University of Phoenix
Bachelor of Arts - Business Administration
North Carolina Central University