Hi, I’m
Adrian White Jr.
West Covina,CA
Summary
I have always been the best in what ever position I've been hired. No job too small or too big have been out my grasp which I have grown to be a quick learner in any field. When you look for an employee you look to check off all areas of qualification, to fill the void or missing link in your work area and I happen to be that man.
Overview
14
years of professional experience
Work History
Performance Food Group, PFGCity of Industry, CA
Will Call Customer Service
03.2017 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Work warehouse both pallet jack and forklift to attain certain product for special customer needs.
Ralphs Grocery Distribution CenterCompton, CA
Warehouse Selector
07.2011 - 04.2016
Job overview
- Night shift order selection.
- Being able to lift at least 60lbs or more.
- Wrapped pallets in shrink wrap prior to loading.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised and trained new staff in performing census.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Spade Inc.Los Angeles, CA
Computer Technician
03.2005 - 10.2008
Job overview
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Trained customer employees and managers on machine use and maintenance.
- Demonstrated increased knowledge of company products and equipment.
Education
Leuzinger High SchoolLawndale, CA
High School Diploma
06.2007
Skills
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Issue Identification
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Good Listening Skills
- Automatically driven with a positive attitude on the daily basis
- Work well with others or large groups
- Can take instructions just as well as giving them
Timeline
Will Call Customer Service
Performance Food Group, PFG
03.2017 - Current
Warehouse Selector
Ralphs Grocery Distribution Center
07.2011 - 04.2016
Computer Technician
Spade Inc.
03.2005 - 10.2008
Leuzinger High School
High School Diploma
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