ADRIAN Z. CRUZ
Marysville,WA
Summary
Maintenance technician with hands-on experience in plumbing repair, electrical troubleshooting, appliance repair, and unit preparation. Organizes work orders, completes preventive maintenance, supports resident communication, and coordinates with property staff and vendors to keep homes and common areas safe and ready.
Overview
12
12
years of professional experience
Work History
Maintenance Tech
FPI
11.2023 - Current
- Organized and managed workflow operations to streamline maintenance processes.
- Diagnose problems and identify solutions quickly and efficiently.
- Inspected and repaired plumbing, electrical, and appliance issues.
- Prepared vacant units for move-in at Vintage properties.
- Utilized new happy co system effectively to enhance operational efficiency.
- Supported resident needs with timely maintenance communication.
- Maintained safe grounds, common areas, and equipment at FPI sites.
- Coordinated with property staff on repairs and access, prioritizing daily tasks for timely resolution.
- Managed vendor relationships to ensure efficient scheduling and clear communication.
Moderator
Teleperformance
Boise, Idaho
07.2022 - 07.2023
- Managed multiple live video feeds to ensure seamless broadcast quality
- Collaborated with team members in dynamic setting to enhance project outcomes
- Completed tasks during overnight hours
- Worked remotely with team members
- Adapted to frequent policy updates to maintain compliance and operational efficiency
Bartender/Server
Roots & Company
Caldwell, Idaho
09.2021 - 06.2022
- Made variety of drinks and entertained customers as bartender
- Took orders and served drinks to customers
- Managed POS system and trained employees on order-taking procedures to enhance service efficiency
- Closed bar nightly, cleaning entire bar, closing POS system, and accurately counting cash to ensure daily financial accountability
- Monitored entrance to maintain safety standards and ensure compliance with regulations
- Navigated diverse customer interactions to foster a welcoming environment.
Cook
Kiki Ramen
Seattle, WA
09.2018 - 09.2019
- Delivered technical assistance for inbound inquiries, enhancing customer satisfaction for Comcast customers
- Executed troubleshooting procedures to resolve technical issues, leveraging available resources and desktop tools
- Prepared ramen broths, tare, and sauces for Kiki Ramen kitchen service.
- Cooked noodles, proteins, and toppings to match Kiki Ramen recipes.
- Managed hot line station during busy Kiki Ramen meal periods.
Delivery Driver
BBW Holdings/Amazon
Everett, WA
10.2019 - 04.2019
- Delivered packages to commercial and residential addresses, ensuring timely and accurate service
- Organized and scanned packages with handheld device, securely loading van each morning for daily deliveries
- Scheduled tasks and navigated routes using GPS for efficient delivery operations
Customer Service Representative
Comcast
Lynnwood, WA
06.2016 - 08.2018
- Delivered technical assistance to inbound inquiries from Comcast customers, ensuring prompt and effective resolution of issues.
- Executed established troubleshooting procedures to resolve technical problems, leveraging appropriate resources and desktop tools for customer satisfaction.
- Assisted Comcast Xfinity customers with billing questions and account updates.
- Resolved service issues using customer care systems and troubleshooting guides.
- Explained Comcast plans, promotions, and service options to callers.
Machine Operator
Campbell's Stockpot
Everett, WA
02.2016 - 08.2016
- Packaged soups for shipment, ensuring quality and freshness for various stores and restaurants.
- Sanitized food preparation equipment to ensure compliance with health standards and promote food safety.
- Executed general housekeeping tasks to maintain cleanliness and safety in facility.
Production/Window Glazier
Allside Windows
Bothell, WA
09.2014 - 12.2015
- Inserted 50+ lbs glass into window frames during 10 hr shifts, maintaining safety and precision
- Manufactured diverse window types on production assembly line, ensuring quality standards met
- Shrink wrapped and packaged finished products, preparing orders for timely delivery
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, WA01-2015
Skills
- Plumbing inspection
- Electrical maintenance
- Appliance maintenance
- Unit inspections
- Unit preparation
- Work order coordination
- Preventive maintenance
- Professionalism
- Communication
Timeline
Maintenance Tech
FPI
11.2023 - Current
Moderator
Teleperformance
07.2022 - 07.2023
Bartender/Server
Roots & Company
09.2021 - 06.2022
Delivery Driver
BBW Holdings/Amazon
10.2019 - 04.2019
Cook
Kiki Ramen
09.2018 - 09.2019
Customer Service Representative
Comcast
06.2016 - 08.2018
Machine Operator
Campbell's Stockpot
02.2016 - 08.2016
Production/Window Glazier
Allside Windows
09.2014 - 12.2015
High School Diploma -
Marysville Pilchuck High School