Adriana Allen
Norfolk,VA
Summary
Proficient Information Systems Technician aiming to leverage abilities to successfully fulfill any available role at this company. Frequently praised as hard-working by peers, I can be relied upon to help this company achieve its goals while maintaining and managing multiple tasks to meet and exceed customer needs.
Overview
4
4
years of professional experience
Work History
Information Systems Technician - IT
United States Navy, USN
09.2020 - Current
- Created 195 general user and admin user accounts and troubleshooted over 231 account issues.
- Administered 87 NIPR and SIPR accounts and tokens, ensuring that students and staff are trained and understand its use and policy.
- Safeguarded all networks that are being used by command in accordance with command policy.
- Ensured directives, policies, and guidelines are followed to protect all classified and top secret information.
- Ensured personnel, including over 700 people, have appropriate account access in accordance with command policies and procedures.
- Performed equivalent office duties to support effective running of personnel.
- Thorough understanding of how to secure and protect sensitive documents and materials.
- Preserved file organization and storage, physically and electronically making 89 files.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Monitored network connections, firewalls, and filters to maintain maximum up-time and functionality.
- Created 7 different types of ticket systems to manage and process specific support actions and requests.
- Assisted in the setup, maintenance, management, and operation of 28 tactical voice and data circuits and dissemination of 321 Naval messages, ensuring a 94 percent communications uptime.
- Performed preventative maintenance on equipment to preserve life span of electronics.
- Inspected completed work to ensure all hardware is fitted, antennas are level, and adequate weather proofing has been installed.
- Oversaw execution of an exercise improving unit's ability to tactically acquire military SAT-COM and X-Band civilian satellites during simulated denied communications environment which resulted in higher overall level of readiness.
- Performed extensive labor lifting and carrying heavy objects throughout ship and shipyard.
- Coordinated and documented the load and destruction of 83 items of cryptographic material resulting in zero discrepancies.
UTILITY BILLING WORKER
Baker Chamber Of Commerce
05.2019 - 07.2019
- Write and submit appraisal and tax reports for public record.
- Completed daily maintenance tasks in record time to maximize productivity.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Complete and maintain assessment rolls that show the assessed values and status of all property in a municipality.
- Identify the ownership of each piece of taxable property.
- Calculate tax bills for properties by multiplying assessed values by jurisdiction tax rates.
CREW MEMBER
Mcdonald's
05.2019 - 07.2019
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Assisted other team members to achieve goals.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Serve orders to customers at windows, counters, or tables.
- Order and take delivery of supplies.
- Clean food preparation areas, cooking surfaces, and utensils.
- Man cash register as cashier and use basic math skills.
Education
High School Diploma -
Broadmoor Senior High School
Baton Rouge, LA05.2020
USN IT "A" SCHOOL BLOCK 0 - IWTC Corry Station
Pensacola, FL12.2020
Skills
- Active Top Secret/SCI with CI Polygraph Security Clearance
- First Aid and CPR certified
- Emotional Intelligence
- Integrity, Leadership Skills, and Adaptable
- Team player who can also work independently
- Conflict Resolution
- Ability to work under pressure
- Oral and written communications skills
- System Administration
- Network Administration
- Active directory
- Testing and Quality Assurance
*Currently separating out of military with an honorable discharge.*
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Timeline
Information Systems Technician - IT
United States Navy, USN
09.2020 - Current
UTILITY BILLING WORKER
Baker Chamber Of Commerce
05.2019 - 07.2019
CREW MEMBER
Mcdonald's
05.2019 - 07.2019
High School Diploma -
Broadmoor Senior High School
USN IT "A" SCHOOL BLOCK 0 - IWTC Corry Station