

I am an experienced cyber and networking professional with a demonstrated record of success in government and military settings. Skilled in Cyber Systems Operations, Network Administration, and Training Management to strengthen security posture and improve technical efficiency. Seeking a role that leverages deep analytical expertise and operational leadership to support secure, scalable enterprise growth.
Demonstrated exceptional organizational skills to streamline project workflows
Assisted in writing and executing shell scripts to automate routine tasks Helped troubleshoot and resolve scripting issues to improve system efficiency Supported team members in learning shell scripting basics
Managed Domain Name System (DNS) configurations to ensure reliable network connectivity
Implemented and optimized routing protocols to enhance network efficiency
Assisted in managing user access and permissions across systems Supported teams in implementing identity verification processes Helped maintain security protocols to protect sensitive information
Assisted users with technical issues to enhance productivity Provided support for software and hardware inquiries to ensure smooth operations Resolved customer concerns promptly to maintain satisfaction
Assisted teams in utilizing Slack for effective communication and collaboration Supported project coordination by managing channels and facilitating discussions Helped maintain organized documentation within Slack for easy access and reference
Provided technical assistance to users experiencing desktop issues Troubleshot hardware and software problems to restore functionality Supported installation and configuration of desktop applications
Assisted in managing Microsoft Exchange environments to support organizational communication needs Provided technical support for users experiencing issues with email and calendar functionalities Collaborated with IT teams to implement updates and maintain system performance
Executed strategic initiatives to enhance operational efficiency
Executed software troubleshooting procedures to identify and resolve technical issues
Executed strategic planning and analysis for project initiatives
Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
Assisted in monitoring network security systems to identify potential threats Supported teams in implementing security protocols to safeguard data integrity Contributed to the maintenance of security software and hardware to ensure optimal performance
Assisted in implementing encryption protocols to secure sensitive data\nSupported team members in understanding encryption techniques and best practices\nContributed to documentation of encryption processes for future reference
Utilized Socet GXP 32 and 41 to support geospatial analysis tasks Assisted in creating KML/KMZ files for Google Earth applications Provided troubleshooting support for NGA keys and interlink raster room operations Maintained patient and diligent communication with clients through exceptional telephone etiquette Achieved CompTIA Security certification and maintained US government Top Secret/SCI clearance with polygraph
Assisted in managing telecommunications projects to meet client needs Supported teams in troubleshooting network issues to enhance service quality Contributed to the implementation of new communication technologies to improve operational efficiency
Executed effective solutions to address and resolve issues
Optimized scheduling and prioritization of tasks to enhance productivity
Delivered comprehensive IT support to enhance system functionality
Assisted in managing user accounts and permissions within Active Directory Supported team members in troubleshooting access issues Contributed to maintaining system security and integrity
Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
Demonstrated analytical expertise to evaluate complex data sets and derive actionable insights
Assisted in configuring and troubleshooting TCP/IP networks Supported team members in maintaining network connectivity and performance Contributed to documentation of network protocols and procedures
Administered Windows operating systems to ensure optimal performance and security
Directed cyber systems operations for active 192d Wing, utilizing Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and Outlook
Oversaw network administration to ensure optimal performance and security
Assisted teams in utilizing SharePoint for document management and collaboration Supported users in navigating SharePoint features to enhance productivity Contributed to the organization of project files within SharePoint for easy access
Assisted in training new recruits on military protocols and procedures Supported team operations during missions to achieve objectives Collaborated with peers to maintain equipment readiness and safety standards
Executed vulnerability management processes to identify and mitigate security risks
Assisted in configuring and maintaining computer networks to support organizational operations Collaborated with team members to troubleshoot network issues and enhance connectivity Provided technical support to users for network-related inquiries
Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members by organizing shared calendars and coordinating appointments Assisted in maintaining organized email correspondence for improved workflow
Facilitated network support operations to ensure seamless connectivity and system performance
Assisted in establishing secure VPN connections for remote teams Supported users in troubleshooting connectivity issues Aided in maintaining network security protocols
Administered Microsoft Windows Server environments to ensure optimal performance and security
Executed comprehensive network monitoring to ensure optimal performance and security
Assisted in managing VoIP systems to enhance communication efficiency Supported troubleshooting efforts to resolve technical issues promptly Contributed to team training sessions on VoIP technology and best practices
Assisted in assembling and testing computer hardware components Supported troubleshooting efforts to resolve technical issues Collaborated with team members to maintain inventory of hardware supplies
Monitored activities to maintain safety and security Assisted in identifying potential risks and vulnerabilities Supported team efforts in implementing surveillance protocols
Cultivated strong relationships with clients by effectively addressing their concerns and needs
Assisted guests with inquiries and requests to enhance their experience Supported team members in maintaining cleanliness and organization of dining areas Contributed to efficient service delivery during peak hours
Oversaw problem management processes to ensure timely resolution of issues
Assisted teams in utilizing Salesforce for customer relationship management Supported data entry and maintenance to ensure accurate records Helped troubleshoot user issues to enhance system functionality