Hi, I’m
Adriana Alonso
Accounting Specialist
El Paso,Texas
The supernatural is the natural not yet explained.
Elbert Hubbard
Summary
Dedicated, productive professional offering over eight years of experience in banking, customer service and personnel coaching. Experienced trainer with innate ability to engage others with creative training manuals and teaching strategies. Possess expert knowledge in creating successful member resolutions to ensure positive business reputation. Creative thinker with a strong ability to analyze data, implement better service and process improvements. Research and drive innovative solutions designed to reduce risks and resolve disputes. Display effective listening, communication and active problem-solving skills while building positive relations with colleagues and the community. Proven track record of creating positive guest and customer experiences while building lasting relationships. Excellent communication, interpersonal skills and professional ethic while working independently or as a team. Dedicated to contributing to team efforts and educating others while maintaining company policies and procedures.
Overview
11
years of professional experience
Work History
Firstlight Federal Credit UnionEl Paso, Texas
Accounting Specialist
05.2021 - Current
Job overview
- Perform accounting functions to include balancing general ledgers, performing account payables, completing IRS forms and serving as a liaison between Federal Reserve Bank, IRS and vendors
- Research and pursue methods to improve internal services while promoting and ensuring Credit Union professional reputation is maintained.
- Identify financial, regulatory and operational risk and provide or suggest solutions
- Complete monthly entries, reconciliations, reports and processes promptly and accurately.
- Reviewed, processed and reconciled accounts payable invoices and payments.
- Performed monthly, quarterly and annual closing activities for assigned areas.
- Created journal entries as needed to record transactions in the general ledger.
- Developed reports to support month-end close process including account reconciliations.
- Assisted with the preparation of internal audits by providing requested documentation.
- Prepared balance sheet reconciliations for review by management team.
- Researched, documented, and resolved complex accounting inquiries from internal departments.
- Verified accuracy of invoices received from vendors prior to payment processing.
- Generated weekly and monthly expense reports for senior management review.
- Ensured compliance with applicable laws, regulations, policies, procedures and standards.
- Participated in special projects or initiatives as needed in order to meet business objectives.
- Evaluated current processes for efficiency improvements within the department.
- Collaborated with other departments on various projects or initiatives that require cross-functional teams.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
- Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures.
- Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
- Supported efficient accounting operations with high-quality administrative support.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
Firstlight Federal Credit UnionEl Paso, Texas
Collections Representative
05.2019 - 05.2021
Job overview
- Managed auto loan and credit card accounts on default, overdraft and collections
- Reviewed account transaction history and coach members regarding financial planning
- Collected past due accounts on auto loans, credit cards, personal loans and charged off accounts
- Provided impound notices and processed vehicle repossession
- Liaised between credit union members, reviewed past due member accounts, received inbound and outbound calls, resolved issues and complaints, answered questions and assisted members with collections arrangements
- Managed files/documents and researched members' multiple accounts for deposits and access to funds
- Utilized attention to detail when completing Suspicious Activity Reports to discover fraudulent activity in a timely manner
- Displayed patience when assisting veterans, elderly and members with disabilities.
- Contacted customers to discuss and resolve past due accounts.
- Negotiated repayment terms with customers in accordance with company policy.
- Monitored delinquent accounts for timely payment resolution.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Maintained a database of customer contact information and payment history.
- Developed strategies to increase the effectiveness of collections efforts.
- Collaborated with other departments to resolve disputes in a timely manner.
- Followed up on promises made by customers regarding payments or settlements.
- Referred cases involving fraud, bankruptcy or insolvency to appropriate parties for resolution.
- Participated in training sessions on best practices related to debt collection activities.
- Handled irate customers smoothly to achieve performance targets.
- Contacted insurance companies to check status of claim payments.
Firstlight Federal Credit UnionEl Paso, Texas
Senior Interactive Video Teller
06.2018 - 05.2019
Job overview
- Created training curriculum, implemented assessment and ensure optimal learning environment..
- Assessed General Ledger accounts for end of day balancing and outages.
- Created procedures with clear objectives on teller balancing and other concepts to drive learning outcomes.
- Coached IVT's on critical thinking and ensured regulations and security procedures were followed.
- Provided customers with assistance in completing banking transactions utilizing video technology.
- Processed deposits, withdrawals, transfers, loan payments and other financial transactions using a computerized system.
- Assisted customers in understanding the features and benefits of various bank products and services.
- Verified customer identity by asking security questions prior to approving any transactions.
- Followed up on customer complaints regarding teller services or errors in accounts processing.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Assisted in training new employees on proper use of Video Teller equipment.
- Identified opportunities for cross-selling additional bank products or services that may benefit customers.
- Utilized knowledge base systems to research solutions when unable to resolve issues immediately.
- Reported suspicious activity or potential fraud cases according to established protocols.
- Provided feedback on product enhancements or new initiatives related to Video Teller service delivery.
- Conducted periodic reviews of existing processes for efficiency gains or cost savings opportunities.
- Identified transaction errors when debits and credits did not balance.
- Reported daily averages and shortages to operations department.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Firstlight Federal Credit UnionEl Paso, Texas
Interactive Video Teller
08.2015 - 06.2018
Job overview
- Successfully carried out Interactive Teller Machines project in 2016.
- Ensured that all activities were in compliance with established policies and procedures.
- Participated in brainstorming sessions with cross-functional teams to generate ideas for new products or services.
- Coordinated with management, IT and Accounting to understand project needs and provide needed support to meet targets.
- Maintained accurate records of all project documents such as requirements, design specifications, test results.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Assisted with training staff members on proper use of tools used during project development cycles.
- Implemented changes when necessary based on customer feedback or changing business needs.
- Created a positive customer experience while processing member account requests.
- Filed deposit slips, ATM deposits, and balanced end-of-day numbers.
- Handled guest concerns and resolved issues before escalating to managers.
- Delegated tasks, duties and responsibilities to each team member.
- Provided team members with motivation and coaching.
Sprint WirelessEl Paso, Texas
Sales Associate
05.2012 - 12.2014
Job overview
- Created a personalized customer experience while providing customers with wireless and mobile solutions.
- Responsible for the sale of Sprint devices, accessories and service plans to customers.
- Committed to protecting the customer investment and increasing customer savings.
- Delivered an outstanding store experience, which improved customer loyalty.
- Identified the right solutions for member technical and account issues and provided basic troubleshooting services.
Education
University of Phoenix
Bachelor of Arts Degree in English
01.2020
Skills
- Proficient in Microsoft Office Suite
- Willing to gain new certifications
- Bilingual English/Spanish
- Banking Ethics & Regulations
- Interpersonal Communications
- Presentation Skills / Public Speaking
- Administrative Operations
- Training Project Management
- Collections Management
- Customer Relations
- Account Management
- Prospecting Strategies
- Training Curriculum
- 10-Key Proficiency
- Account Reconciliation
- Prologue Expertise
- Administrative Support
- General Ledger Entries
- GL Reconciliation
- Expense Reports
- Accounts Payable and Receivable
Affiliations
- Young Professionals of El Paso Chapter Credit Union, 2018, Present
- Academy of Business Careers (ABC Program), 2010, 2014
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounting Specialist
Firstlight Federal Credit Union
05.2021 - Current
Collections Representative
Firstlight Federal Credit Union
05.2019 - 05.2021
Senior Interactive Video Teller
Firstlight Federal Credit Union
06.2018 - 05.2019
Interactive Video Teller
Firstlight Federal Credit Union
08.2015 - 06.2018
Sales Associate
Sprint Wireless
05.2012 - 12.2014
University of Phoenix
Bachelor of Arts Degree in English