ADRIANA ANDERSON
ALISO VIEJO
Summary
Training and Support Consultant with over 5 years of experience in hospitality and software support. Demonstrates strong problem-solving and communication skills, leveraging expertise in CRM tools to drive operational efficiency. Passionate about fostering strong client relationships and achieving onboarding success through effective team coordination and support.
Overview
7
7
years of professional experience
Work History
TRAINING AND SUPPORT CONSULTANT
Storable Newbook
California
03.2024 - Current
- Train and support clients for seamless Newbook integration in hospitality, enhancing user experience.
- Coordinate teams to resolve technical issues, boosting client satisfaction and platform use.
- Conduct virtual training, improving client understanding and achieving onboarding success.
- Manage enterprise onboarding, showcasing project coordination and strong client relationships.
CONTRACT PROCESSOR
The Welk Resort by Hyatt
Escondido
05.2023 - 03.2024
- Analyze credit reports to assess eligibility, ensuring contract accuracy and timely processing.
- Utilize Salesforce, Workflow, Equifax, and Excel to enhance contract management efficiency.
- Facilitate communication with sales and loan officers, driving successful deal completions.
NIGHT AUDITOR
Towneplace Inn & Suites by Marriott
Anaheim
07.2022 - 05.2023
- Efficiently managed guest services, enhancing satisfaction and operational flow.
- Provided timely room status updates to housekeeping, optimizing cleaning schedules.
- Compiled and analyzed financial data, aiding in strategic management decisions.
- Ensured accurate financial transactions, maintaining compliance and reducing errors.
FRONT DESK SUPERVISOR
Clementine Inn & Suites
Anaheim
08.2021 - 03.2022
- Coordinated occupancy reports, ensuring room readiness and enhancing guest satisfaction.
- Processed payments efficiently, resolving issues and maintaining operational flow.
- Managed a team of 5 with scheduling conflicts and escalations.
- Delivered outstanding guest service, adhering to company protocols and enhancing reputation.
STUNT COACH
Prime Cheer & Stunt
Corona
01.2021 - 01.2022
- Led multiple teams to undefeated season as head coach.
- Developed practice schedules for individual and team growth.
- Implemented drills enhancing team performance.
- Evaluated and adjusted techniques based on athlete strengths.
FRONT DESK AGENT
DoubleTree Hotel Doheny Beach
Dana Point
08.2020 - 06.2021
- Assisted guests with inquiries, enhancing satisfaction and boosting positive feedback.
- Managed room assignments and collaborated with staff for seamless guest experiences.
- Resolved guest issues promptly, improving service efficiency and guest retention.
- Coordinated with housekeeping to ensure timely room readiness and cleanliness.
GYMNASTICS COACH
Gymnastics Pacifica
Corona
04.2019 - 08.2019
- Tailored coaching to individual strengths, enhancing performance.
- Designed conditioning programs to optimize gymnasts' abilities.
- Communicated effectively with parents, addressing inquiries.
- Created tailored warm-up routines for varied skill levels.
Education
Bachelor of Arts - Business Administration And Management
Concordia University Irvine
Irvine, California 08.2019 - 05/2023
Skills
- English
- Spanish
- Customer service
- Operational management
- Problem solving
- Time management
- Adaptability
- Communication
- Coaching
- Team coordination
Websites
Timeline
TRAINING AND SUPPORT CONSULTANT
Storable Newbook
03.2024 - Current
CONTRACT PROCESSOR
The Welk Resort by Hyatt
05.2023 - 03.2024
NIGHT AUDITOR
Towneplace Inn & Suites by Marriott
07.2022 - 05.2023
FRONT DESK SUPERVISOR
Clementine Inn & Suites
08.2021 - 03.2022
STUNT COACH
Prime Cheer & Stunt
01.2021 - 01.2022
FRONT DESK AGENT
DoubleTree Hotel Doheny Beach
08.2020 - 06.2021
Bachelor of Arts - Business Administration And Management
Concordia University Irvine
08.2019 - 05/2023
GYMNASTICS COACH
Gymnastics Pacifica
04.2019 - 08.2019